Oracle Identity & Access Management Support Engineers (L2 Support)
• 24×7 support, where Our Client team will have resources from 7 am to 7 pm AEST On Desk and 24×7 for P1 &P2 on call
• Day to day Operational activity.
• Production defect tracking
• Operation Health check & Application Monitoring as per SOP.
• Incident Management (P1-P4 Tickets)
• Problem Management (RCA)
• Change Management.
• Creating and Maintaining the Operational procedure documents
• Oracle Identity and Access Management experience.
• Oracle Identity and Access Management
• L2/L3 Operations in Oracle Identity & Access Management Software – Infrastructure including OIM, OAM, OUD, OHS WebGate, SAP Connector and Microsoft Active Directory Connector.