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Job Description

Onsite Support Engineer (Level 1)

Job Description:
Roles and Responsibilities:

  • Provide 24 hours x 7 days on-site 1st Level (L1) Support for Services Availability and batch status monitoring.
  • Support helpdesk functions.
  • Coordinate with Support teams, providing information such as statistics, graphs, and logs for the incident investigation and resolution.
  • Adhere to standard operating procedures.
  • Ensure timely escalation of major and critical incidents.
  • Timely reporting of services outages or degradation and/ or batch failures.
  • Support and Coordinate with Support Teams in incident/ problem investigation and resolution.
  • Ensure daily and periodic statistics and reports are timely submitted.


  • Minimum 1-year experience working as an On-site Support/Desktop Engineer.
  • Must be a Singaporean due to the security level of the work location and client project.
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Others, Science & Technology or equivalent.
  • Preferably to have one or more of the following Technical Skills: Unix, SQL, Basic JAVA, Basic MQ.
  • Ability to perform 24×7 support there will be a 12-hour shift roster.


Job Summary


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