Star Golf Pte Ltd

Admin cum Customer Service Executive

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Job Description

Job Description:

Job Descriptions:
  • Current workload 50% admin, 50% customer service duties
  • Attend to customer enquiries on the product/services
  • Listen, engage and empathise in order to clarify and understand customer needs
  • Conduct and assist on sales activities and events to generate more leads
  • Attend to customers’ feedback and follow through effectively to resolution within the team
  • Maintain high level of customer engagement to achieve customer satisfaction and loyalty
  • Perform monthly reconciliation of service request,  payment from customer & vendor invoice
  • Monitor and follow up on general administrative work and enquiries via email/phone calls
  • Administer the CRM platform
  • Developing relationships with customers to maximize sales potential and ensure total customer satisfaction
  • Prepare month end report
  • Proactively engage customers’ to obtain feedback and develop deeper understanding of the customers’ wants
Job Requirements:
  • Possess at least a diploma/degree in any discipline
  • Good communication and interpersonal skills
  • Effectively bi-lingual in English and Mandarin (able to communicate and proactively engage with Mandarin speaking customers)
  • Customer centric mind-set with passion in customer service delivery; sociable; able to handle customers professionally and independently
  • Proficient in Microsoft Office Application:  words, excel, power point
  • Familiarity with CRM system and practices
  • Preferably 1 to 2 years working experience in related role
  • Able to start work with immediately

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Job Summary

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Entry level Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree
Star Golf Pte Ltd

About

Star Golf Academy is located at Marina Bay Golf Course, Singapore's very first 18-hole public golf course, located at the South of the Central Business District (Tanjung Rhu). Lessons are professionally conducted by our dedicated team of highly qualified and experience golf professionals from the Singapore Professional Golfers' Association (SPGA). We offer various programs to suit all levels of instruction and also customized training modules for golfers with specific goals. At Star Golf Academy, our objective is to impart our skills and knowledge in a constructive and efficient manner that encourages students and help them build up their confidence in their play. We provide a positive learning environment in which students can learn comfortably at their own pace while enjoying the camaraderie and support of other students either at their skill level or various levels.

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