Singapore National Eye Centre

Appointment Assistant

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Job Description

Job Description:

Job Description:
  • Provide quality customer service over the phone
  • Resolve customers queries efficiently and escalate any issues promptly
  • Answer queries from patients with regards to appointments / referrals / enquiries
  • Liaise with internal departments to resolve patients queries
  • Scheduling of appointments for patients using the Online Appointment System (OAS) 
  • Ensure that the service level is met
  • Provide meticulous administrative support in the Call Centre’s Appointment service section
  • GCE ‘O’ Level
  • Customer service or Call Centre experience will be advantageous
  • Proficient in computer applications and Microsoft Office
  • Customer oriented with good interpersonal and communication skills
  • Fluent in English and ability to speak Mandarin or local dialects (to liaise with Mandarin or local dialect speaking patients) will be an advantage
  • Able to work on alternate Saturday


Job Summary

Entry level Higher Secondary/Pre-U/'A' Level
Singapore National Eye Centre


Singapore National Eye Centre (SNEC) was incorporated on 3 March 1989 and commenced operation in October 1990. It is the designated national centre for ophthalmology within Singapore’s public sector healthcare network, with a faculty of close to 80 ophthalmologists and more than 800 staff. SNEC spearheads and coordinates the provision of specialised ophthalmological services with emphasis on quality education and research.  SNEC manages more than 330,000 patient visits and performs over 35,000 surgeries and laser procedures annually.  The centre offers a full spectrum of subspecialties addressing every part of the eye – Cataract, Corneal & External Eye Disease, General Cataract & Comprehensive Ophthalmology, Glaucoma, Neuro-ophthalmology, Ocular Inflammation & Immunology, Oculoplastic, Paediatric Ophthalmology and Adult Strabismus, Refractive Surgery, Surgical and Medical Retina. Singapore Eye Research Institute (SERI) was established in 1997 as Singapore’s national research institute for ophthalmic and vision research. It is the research arm of SNEC, and affiliated to the National University of Singapore (NUS) and the Duke-NUS Medical School, as part of the SingHealth-Duke-NUS Academic Medical Centre. Over the years, SERI has invested considerable resources into its research infrastructure and in the training of the next generation of clinician-scientists, clinician-researchers and scientists. In two decades, SERI has grown from a founding team of 5 to over 200 researchers, doctors and support staff, and is the largest eye research institute in the Asia-Pacific region. A global leader in eye research, SERI ranks ahead of its counterparts in the US, UK and Japan in terms of ophthalmology publications per capita. Tapping on its close affiliation to SNEC, SERI is in the unique position to translate basic research into cutting edge clinical care by enabling the development of new treatments for a variety of eye diseases.

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