Associate, AR, Collection – Self pay Team Contract
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Ensure timely mailing of SOA by the 2nd working day upon receipt from institutions.
Prepare manual SOA, ensuring that the contents are accurate and it is sent timely to the patient.
Follow-up on outstanding AR assigned based on monthly ATB generated at the beginning of the month.
Timely and accurate update of the follow-up action taken in the telephone tracking worksheet and in SAP.
Debt chasing via telephone calls to patient with outstanding AR based on value owed to institutions. Patient with higher owing are to be called first.
On a daily basis, to make 40 outgoing and 20 incoming calls.
Review Dunning Block report and ensure dun block indicators are properly and diligently follow up on a monthly.
Attend to queries from Patients/Institutions/Collection Agency on SOA, bills, etc.
To handle all incoming calls/emails from Patients/Institutions/Collection Agency on a timely basis.
Backup for staffs whom are absence from work.
Demonstrate willingness to learn and contribute in order to improve processes and support team spirit:-
Assist peers and supervisor to diagnose problem, recommend and implement solutions
Share and train colleagues on technical knowledge and exchange best practices to forge a cohesive team
Learn new techniques, systems software, etc to upgrade skills so as to increase productivity.
Buddy new recruits as and when assigned to assist them to fit into the organisation smoothly
Support supervisor in team-building
Cover duties for colleagues during their absence
Perform ad-hoc duties assigned by supervisor
Ensure proper insertion of text in the SAP for all cases closed by the Collection Agency.
Analysis of all closure cases for proper decision on proposal to write off or re-assignment to another Collection Agent.
Ensure timely posting of all bad debts transaction within 3 working days upon receipt of approval for write off.
Ensure diligent follow up on cases not approved by Institution for write-off and timely update of Dun Block indicators where appropriate until they are either closed or assigned to next CA.
Accurate and timely posting of Bad Debts Recovery entries within the same day upon receipt from Receipting Team.
Work together with the lawyers / collection agencies, patients / corporate customers and internal customers to resolve any accounts receivable issue (i.e working out instalment with patients etc.)
Handle any other needed administrative works (i.e putting up documents to lodge claims with Small Claims Tribunal Court, getting approval to seek legal actions and etc.)
GCE ‘O’ level with 5 years’ experience in Accounts Receivable/ Accounting; OR GCE ‘A’ level with 3 years’ experience on Accounts Receivable/ Accounting; OR Diploma in accounting or equivalent (e.g. LCCI or CAT)
Relevant Experience in General Accounting; OR Accounts Receivable
1 to 2 years working experience preferably in the collection or telephone customer service
Able to demonstrate strong MS Excel Skills
Honest, accuracy & analytical in accounting entries, eye for detail, independent and proactive person.
Preferably a customer service orientated person
Team player, strong collaborator
Independent worker, possess initiative to complete tasks and projects assigned
1FSS Pte Ltd is a subsidiary under MOH Holdings.
MOH Holdings is the holding company of Singapore’s public healthcare entities including National Healthcare Group, National University Health System and Singapore Health Services.
We aim to enhance the overall public healthcare system performance and unlock synergies and economies of scale across the entire sector through sectoral-level initiatives, addressing system-level gaps and ensuring overall system optimisation. Our strategic initiatives include the rollout of a national healthcare IT infrastructure to facilitate seamless delivery of care to Singaporeans across the nation, development of new healthcare infrastructure including tertiary hospitals, community hospitals, polyclinics and nursing homes to meet future healthcare needs, and management of the Ministry of Health’s scholarships that form a critical talent pipeline for the public healthcare sector.
With over 28,000 healthcare professionals, we work towards ensuring affordable and quality healthcare for the people of Singapore. Join us today and be part of a dynamic team that champions excellence in the healthcare sector.
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