The Chief Operations Officer serves as Chief Executive of the organization and, in partnership with the group of businesses and is responsible for the success of the group of businesses. Together, the Board and Executive Advisor assure the accomplishment of the mission and vision, and the accountability of the organization to its diverse constituents.
The chief operating officer (COO) will oversee the design, enhancement, implementation, reporting, and oversight of the firm’s financials, sales & operations and compliance. Reporting to the board and working as a key member of the firm’s leadership team, the COO will take a leadership role in building, implementing, and overseeing sales & operational of the group’s systems, processes, workflows, and procedures. The COO will also pay a critical role in helping to shape and guide the future growth and development of the organization.
Commitment to results: The Chief Operations Officer is a systems thinker who is customer focused and goal driven. This individual identifies relevant information and helps transform this information into individual and organizational knowledge and learning. The person is action oriented and innovative. Translates broad goals into achievable steps. Anticipates and solves problems and takes advantage of opportunities, is a self-starter and team player.
Business savvy: This position requires an individual with knowledge of and experience in management and administration. The position requires demonstrated experience in integrating and coordinating diverse areas of management. Knowledge in the following areas is required: human services, finance and personnel; oral and written communications; planning and evaluation; and governance. Some experience in the field of philanthropy, management and governance. Some general knowledge of fund development is also preferred.
A high level of personal skills is required to make formal, persuasive presentations to groups and to deal effectively with people from all segments of the business functions. The individual must be comfortable with diversity and respectful of a wide range of faiths, belief and experiences.
Leading change: The person possesses the skills and implements the functions of a leader sharing the values, mission and vision. Consistently displays integrity, models behavior, develops people, and builds teams. This individual deals effectively with demanding situations and designs and implements interventions.
Motivating: The Chief Operations Officer manages continuity, change and transition. This individual knows how to influence and enable others. The person addresses the impact of attitude and action on the group and its participants.
The Chief Operations Officer delegates responsibility for the respective business functions in management and day-to-day operations of the businesses. The role has the authority to carry out these responsibilities, in accordance with the direction and policies established by the organization.
1. Legal compliance
- Assures and monitors process, documentation compliance legally with relevant laws and regulatory
- Mission, planning, delegation, mentoring and provide advisory to all head of department on process
- Helps the organization determine its values, mission, vision, and short and long-term goals
- Monitor and evaluate organization relevancy, effectiveness, results in corporate departmental goals
- Fully informed on conditions of the organisation and all-important factors influencing it. Identifies problems, opportunities, process and addresses them; brings those which are appropriate to the respective head of department; and facilitates discussion and deliberation. Informs the Business Advisor and head of department about trends, issues, problems and activities in order to facilitate policymaking. Recommends policy positions
- Be informed of developments in human services and governance, philanthropy, and development
2. Management and Corporate Administration
- Provides general oversight activities, day-to-day operations. Ensure smooth functioning and efficient organization
- Assures program quality and organizational stability through development and implementation of standards and controls, systems and procedures, and regular evaluation
- Assures a work environment that recruits, retain and supports quality staff and volunteers. Assures process for selecting, development, motivating, and evaluating staff and volunteers
- Recommends staffing and financing advisory to the group of businesses. In accordance with organization action, recruits’ personnel, negotiates professional contracts, and sees that appropriate salary structures are developed and maintained
- Specifies accountabilities for management personnel and decision making for performance improvement
- Work in line with the Board members, Business Advisor and HODs in focusing of organization’s attention on long-range strategic issues
- Manages the group of businesses’ due diligence process to assure timely attention to core issues
- Works with the Head of department in getting the best thinking and involvement of each personnel stimulate everyone to give his or her best thought / solution
- Ensure programs and services that are produced in a cost-effective manner, employing economy while maintaining an acceptable level of quality
- Oversees the fiscal activities of the organization including operational and sales budgeting, reporting and audit process
- Works with relevant functions to ensure financing to support short- and long-term goals
- Assures an effective development program by serving as the chief development officer on hiring and supervising an individual responsible for this activity. Helps guide and enable the group of businesses, its development committee(s) and its individual organization members to participate actively in the development process.
- Identify development design, implement and monitor a viable fundraising plan, policies and procedures
5. Community relations
- Acts as an advocate for all internal and external on issues relevant to the group of businesses services and constituencies
- Serves as chief spokesperson for the organization, assuring proper representation of the businesses
- Initiates, develops, and maintains cooperative relationships with key constituencies
- Works with legislators, regulatory agencies, volunteers, and representatives of the promote legislative and regulatory policies that encourage a healthy community and address the issues of the group’s constituencies
- Conveys a professional and positive image and attitude. Demonstrates commitment to continued professional growth and development
- Handles detailed, complex concepts and problems, balances multiple tasks simultaneously, and makes rapid decisions regarding administrative and operational issues. Plans control and systems
- Develops smooth and constructive relationships with executive colleagues, outside agencies, organizations and individuals
- Demonstrates critical competencies in four broad categories: commitment to results, business savvy, leading change, and motivating.
- A Bachelor’s Degree is required with a minimum of 10 years of experience in a senior management position
- Have shrewd business sense in determining type of investment, corporate strategic goals, systems, and control
- Meticulous with details and communicate effectively in negotiating potential and appropriate business associates
- Able to lead, advice and manage the entire operation team on all business and transactions process and domains
- Preferable at least 8 years’ experience of FMCG and/or Manufacturing industry
- Working Location: Singapore, Commonwealth
- 5 working days per week
- Remuneration commensurate with relevant working experience and trade knowledge