ServLink Technology Resources (M) Sdn Bhd

Computer Repair Technician

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Job Description

Job Description:

Responsibilities:
  • To provide outdoor IT hardware service and support on desktops, laptops for end users and corporate customers
  • Provide timely update to customers on service appointment, service status till closure of the services incidents. 
  • Ensure proper parts handling and movement within the team during transit to customers.
  • Support and troubleshooting which includes diagnosis of hardware and software failures or problems
  • Install Operation system, firmware and bios.
  • Handles and manages end-user from end to end.
  • Handling, resolving and keeping track of assigned cases through ticketing system.
  • Work closely with dispatchers, leads and supervisor to ensure all jobs are completed and closed timely.
  • Attend new product training via Web based training
Requirements:
  • Minimum NITEC
  • Minimum experience is required.
  • Possesses basic hardware and software knowledge
  • Hardworking with positive work attitude and a passion to excel in IT industry 
  • Flexible and adaptable to change
  • Enjoy working with people and prepared to take on new opportunities and experience
  • Strong interpersonal and communication skills
  • Vibrant and energetic personality
  • Good time management skills with ability to prioritize tasks accordingly 
  • Good customer service mindset 
  • Able to work under minimal supervision
  • Able to communicate well in English 
  • Must be willing to travel island wide daily
  • Monday to Friday, 8.30am – 6pm

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Job Summary

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Entry level Professional Certificate/NiTEC
ServLink Technology Resources (M) Sdn Bhd

About

ServLink Technology Resources Pte Ltd is the Master Parts Reseller for Hewlett-Packard Singapore. We operate a call centre serving customers of HP products by fulfilling their needs for genuine HP spare parts. We Provide: Master Parts Reseller for HP Products IT products, accessories and service parts distribution Trade-in, Trade-up and pre-owned IT Systems Sales Forward and Reverse Supply Chain Management Product mass deployment, setup and configuration System integration services Comprehensive Hardware Maintenance Hardware life cycle management Hardware Relocation and Deployment Services Resident Engineer & Desk Side Engineer services Project based IT manpower solutions

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