Rentokil Initial Singapore Pte Ltd

Customer Care Executive (Customer Retention)

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Job Description

Job Description:

  • Act as front-liner providing excellent customer service to both internal and external parties at all times
  • Perform contract renewal, customer retention and contract termination
  • Achieve Contract Renewal targets set by the company
  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
  • Efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
  • Provide quality service and support in a variety of areas including but not limited to: billing, placing print orders and system troubleshooting
  • Maintain a balance between company policy and customer benefit in decision making.
  • Handles issues in the best interest of both customer and company
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. (mainly to gather feedback, attend to customer queries and schedule appointments)
  • Responsible for compiling and generating reports as they relate to customer service surveys
  • Generate and maintain report and Certificates
  • Assist in resolving daily operation issues
Requirements: 
  • At least a Diploma and above
  • Candidates without Diploma but with relevant experience will be considered
  • Preferably with minimum 2 years of relevant experience
  • Candidates with Face to Face Sales/Retention or Customer Service experience will have an added advantage
  • Willing to travel to customer site during working hours
  • Familiar with Microsoft Office Applications (Excel, Word, Powerpoint)

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Job Summary

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Entry level Diploma, Advanced/Higher/Graduate Diploma
Rentokil Initial Singapore Pte Ltd

About

Rentokil Initial is first and foremost a service company. We offer the strengths and expertise of a global organisation, with the advantages of being local. Our services are delivered from over 1,000 local locations. As a service organisation, we believe that it’s our people who make our company what it is – and we have a team of great people, with a shared mission, vision and values. Rentokil  is the world’s leading commercial pest control company who provide quality, diligent and friendly services to all our customers. We operate in over 70 countries and we are ranked in the top 3 in 63 of those. We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity. Although we don’t provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens, we are a government accredited learning organisation that delivers training, qualifications and opportunities to our valued colleagues.  We have a strong innovation pipeline. Our global technical centre provides effective and innovative solutions for pest control with specific emphasis placed on health, safety and protection of the environment. In Singapore, Rentokil leads the industry providing pest control services to the public, commercial sector and residential sector. Our comprehensive pest management solutions for protecting environments, assets and reputations worldwide bears testimony to our commitment to Singapore. Rentokil Pest Control offers unparalleled customised solutions for all customers, whenever and wherever they may arise. Our long-standing experience from working in multiples countries blazes the trail towards, development of innovative and environmentally sensitive solutions. Our three pronged fail-safe plan of exclusion, restriction and destruction has been the cornerstone of our success and reputation as the top provider of pest control services in Singapore and around the world. Initial Hygiene provides a dedicated and expert hygiene service. It offers the widest range of washroom hygiene services including the provision and maintenance of products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, paper and linen towel dispensers, soap dispensers, toilet paper dispensers and floor protection mats. Specialist Hygiene is one of the leading providers of specialised deep cleaning and specialist industrial cleaning and disinfection services. An extensive range of solutions have been tailored to ensure that hazardous situations can be eliminated without any potential risk to human health. 

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