Customer Care Officer (Part Time) – Singapore Sports Hub
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• Attend to enquiries and feedback received in person and via telephone calls and emails in a prompt and professional manner • Record and maintain Customer Care issues and Lost & Found items in the CRM system in accordance to the established criteria and guidelines • Maintain secure custody of lost and found items according to established procedures • Update and maintain notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information • Assist customers on facility and programme bookings within the premises of Singapore Sports Hub • Handle over-the-counter payment collections and perform daily settlements and financial reconciliations • Work on special projects (i.e. review and development of training curriculum and standard operating procedures) or ad-hoc duties as assigned • Opportunities to work across the various venues of Singapore Sports Hub
• Minimum GCE ‘O’ Levels • Pleasant personality and passion for service excellence • Work on weekends, Public Holidays or afternoon shifts (between 1300hrs to 2230hrs) • Able to commit to one of the following tiers for a period of 6 months and above: a. 12-hour work week b. 20-hour work week c. 28-hour work week • Excellent communication and interpersonal skills • A team player and able to work in a fast-paced environment • Proactive, self-motivated and keen to learn Preferred:
• Proficient in MS Excel, Word, PowerPoint and Outlook • Prior customer care experience preferred • Prior experience in Point-Of-Sales system and cash handling
Global Spectrum Pico Pte Ltd is part of the Singapore Sports Hub consortium, the largest sports and entertainment related public private partnership (PPP) in the world. As the Venue Operating Contractor, we book and manage regional as well as world class events including concerts and sporting events, and market to local, regional and international clients, as well as Singapore community facility users, including individuals and sports and community groups.
The Singapore Sports Hub is a fully integrated sports, entertainment and lifestyle hub and a premium destination in Asia. The Sports Hub is a truly inspiring venue, engaging all generations in sports, recreational and a healthy vibrant lifestyle.
We look forward to building up our team to uphold the continual success of Singapore Sports Hub.
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