Karcher Singapore Private Limited

Customer Service Executive

Viewed 0 times

Job Description

Job Description:

Reporting To : Operation Manager
Objective Of The Position
  • To fulfill the Order Management Cycle and efficient management of order entry while ensuring optimum customer’s satisfaction.
Key Responsibilities And Accountabilities :
  • Order Entry/Fulfillment
    • Management of orders processing.
    • Work with sales team to ensure orders are closed
    • Shipping/dispatch of customer orders.
    • Preparation of delivery notes and shipping documents
    • In-charge for generating Invoices
    • Processing warranty claims.
    • Co-ordinate with Operation/Logistics Manager on stock availability, purchases and incoming shipments.
    • Co-ordinate with 3PL warehouse staff on preparations for shipping and deliveries
  • Customer/sales support
    • Ensuring proper delivery of products to customers
    • Enforcing proper pricing on invoices billed to customers (to adhere to pricing and discounting policy as depicted in Competency Guidelines – revised annually)
    • Compliance on customer credit terms in co-ordination with finance department.
    • Support sales hotline (working closely with CS team to ensure that 85% of calls are handled within agreed targets – no of dropped calls/speed of pickup)
    • Prompt uploading of Invoices to customers invoicing system
    • Submission of back-order report on fortnightly basis
  • System Management
    • Create new article on the Article Master.
    • Run system end of day and end of period routines, all related print jobs and daily backup procedure.
    • Data transmission as and when required.
  • Others
    • Conduct and carry out special assignments in accordance with instructions of the Operations Manager or General Manager
Requirement
  • Possess a good work attitude and must be meticulous, organized, reliable and able to handle work pressure well.
  • Willingness to learn
  • Able to work together as a team and communicate well
  • Proficiency in Microsoft Excel / Microsoft Word.
  • Possess good command of English both spoken and written.
  • Knowledge of SAP/ERP system will be an added advantage.

Apply

Job Summary

wave-1-bottom
Entry level Diploma, Advanced/Higher/Graduate Diploma
Karcher Singapore Private Limited

About

Karcher, the world’s leading provider of innovative cleaning solutions, is a family owned company that has built its impressive growth on foundations of mutual respect and trust. We strongly believe that our people are our most important assets; our successes are the successes of our employees. As a Multi-National Corporation, we have established subsidiaries in over 60 countries and are employing more than 11.000 people worldwide.

Similar Jobs

The largest community on the web to find and list jobs that aren't restricted by commutes or a specific location.