Karcher Singapore Private Limited

Customer Service Executive

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Job Description

Job Description:

Reporting To : Operation Manager
Objective Of The Position
  • To fulfill the Order Management Cycle and efficient management of order entry while ensuring optimum customer’s satisfaction.
Key Responsibilities And Accountabilities :
  • Order Entry/Fulfillment
    • Management of orders processing.
    • Work with sales team to ensure orders are closed
    • Shipping/dispatch of customer orders.
    • Preparation of delivery notes and shipping documents
    • In-charge for generating Invoices
    • Processing warranty claims.
    • Co-ordinate with Operation/Logistics Manager on stock availability, purchases and incoming shipments.
    • Co-ordinate with 3PL warehouse staff on preparations for shipping and deliveries
  • Customer/sales support
    • Ensuring proper delivery of products to customers
    • Enforcing proper pricing on invoices billed to customers (to adhere to pricing and discounting policy as depicted in Competency Guidelines – revised annually)
    • Compliance on customer credit terms in co-ordination with finance department.
    • Support sales hotline (working closely with CS team to ensure that 85% of calls are handled within agreed targets – no of dropped calls/speed of pickup)
    • Prompt uploading of Invoices to customers invoicing system
    • Submission of back-order report on fortnightly basis
  • System Management
    • Create new article on the Article Master.
    • Run system end of day and end of period routines, all related print jobs and daily backup procedure.
    • Data transmission as and when required.
  • Others
    • Conduct and carry out special assignments in accordance with instructions of the Operations Manager or General Manager
  • Possess a good work attitude and must be meticulous, organized, reliable and able to handle work pressure well.
  • Willingness to learn
  • Able to work together as a team and communicate well
  • Proficiency in Microsoft Excel / Microsoft Word.
  • Possess good command of English both spoken and written.
  • Knowledge of SAP/ERP system will be an added advantage.


Job Summary

Entry level Diploma, Advanced/Higher/Graduate Diploma
Karcher Singapore Private Limited


Karcher, the world’s leading provider of innovative cleaning solutions, is a family owned company that has built its impressive growth on foundations of mutual respect and trust. We strongly believe that our people are our most important assets; our successes are the successes of our employees. As a Multi-National Corporation, we have established subsidiaries in over 60 countries and are employing more than 11.000 people worldwide.

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