Legrand (S) Pte Ltd

Customer Service Executive

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Job Description

Job Description:

Role Responsibilities
  • Responsible for handling all customers’ enquiries, not limited to stock availabilities and sample requisitions
  • Liaise with Sales Personnel to process sales orders
  • Lead and see-through end-to-end delivery process of orders (from arrangement of deliveries to delivery date), ensuring no delay
  • Process/issue invoices and credit notes
  • Handle all claim matters on defects and wrong pricings, etc.
  • Handle returns enquiries and provide clear guidance to customers on return process
  • Prepare Proforma Invoice for advance payment and bank documents for L/C negotiaton
  • Arrange inspection by relevant government bodies as and when required by some regions
  • Arrange shipments with 3PLs and relevant forwarders (be mindful of special requests of other countries such as Stamping of Origin, SNI, CCC labelling, etc.)
  • Liaise with suppliers on special products availability
  • Provide / update information on status of backorders via Promise Date Reports
  • Follow up with customers to ensure on-time payments
  • Any other duties as and when required
Role Requirements
  • Minimum 1 year of Customer Service / Administration experience
  • Proficient in MS Office, especially MS Excel
  • Meticulous and a faster learner
  • Good interpersonal and communication skills
  • Service-oriented with a positive attitude
  • Proactive and independent team player
  • Training will be provided for those without experience

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Job Summary

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Entry level Higher Secondary/Pre-U/'A' Level
Legrand (S) Pte Ltd

About

Legrand Singapore, as the Regional head office for Southeast Asia, with 6 factories and a workforce of over 600 employees, Legrand Singapore is the regional logistics hub delivering more than 18,000 products for markets across Data Centers, buildings and industrial. Part of the global Legrand network, Legrand Singapore provides a comprehensive range of products solutions for data centers and buildings under brands specialists such as BTicino, Cablofil and Raritan. With a local staff strength of 120 and manufacturing facility in Singapore (59,000sft), we control the process from initial design through to distribution and delivery, ensuring high standards are maintained at every stage of production. Endorsed by customers and long-term partners, Legrand Singapore is a leading manufacturer of racks, Voice-Data-Image racks and related products for data centers in the region. Through investments in innovation and smart buildings R&D, Legrand’s product portfolio goes from wiring devices to building access and automation solutions. With award-winning designs and meticulous attention to details, Legrand is well recognised for quality assurance worldwide. For more information about Legrand, please visit our Singapore website at https://www.legrand.com.sg/

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