Anixter Singapore Pte Ltd

Customer Service Executive (Operations Department)

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Job Description

Job Description:

  • Order processing, administration, invoicing, proper filing of all paperwork and daily operations duty.
  • Liaise with forwarder, Import & Export teams, warehouse, buyers, to ensure inbound goods are received in system per Service Level Agreement with correct landed costs.
  • Liaise with inside sales, warehouse, freight forwarders to expedite timely delivery of goods.
  • Ensure customers’ delivery requirements/expectations are fully understood and met.
  • Prepare and consolidate shipping documents such as commercial invoice, packing lists, B/L, AWB and permits for inbound and outbound shipments.
  • Shipment tracking for customers. Prompt collection of customers’ acknowledged goods delivery documents.
  • Run sales order backlog reports for review with sales against sales target.
  • Update Anixter System transactions in a timely and accurate manner.
  • Coordinate with relevant departments to process RA (goods return from customers), RTV (goods return to vendors) per Levels of Authority and RMA replacements.
  • Prompt entry of service failures on customer service database.
  • Quarterly write off and scrap processing
  • Process, follow up and close work orders for Ready Services.
  • Verify forwarders’ freight invoices with system input regularly and make necessary adjustments upon approval.
  • Coordinate with Finance and buyers to resolve any non-payables issues.
  • Support tasks like logging in non-RA credit request for special customer and intercompany orders, cost and quantity adjustments, support regional operations, HS&E,  ISO internal audit and any other tasks that may be assigned.
  • Diploma / Degree in Business, Logistics Management or equivalent
  • 2 to 5 years of relevant working experience
  • Customer service/order management focus
  • Knowledge of Microsoft Office applications – MS Word, Excel, Access and Powerpoint
  • Versatile team player with strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet demanding timelines
  • Meticulous, proactive and good organization skills
  • Highly motivated, result-oriented and willing to take up challenges in a project based environment

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Job Summary

Entry level Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree
Anixter Singapore Pte Ltd


ANIXTER is a leading global distributor of Network & Security Solutions, Electrical & Electronic Solutions and Utility Power Solutions. We help build, connect, protect and power valuable assets and critical infrastructures. From enterprise networks to industrial MRO supply to video surveillance applications to electric power distribution, we offer full-line solutions, and intelligence, that create reliable, resilient systems that sustain businesses and communities. Through our unmatched global distribution network along with our supply chain and technical expertise, we help lower the cost, risk and complexity of our customers’ supply chain. ANIXTER adds value to the distribution process by providing customers access to more than 350,000 products and $900 million in inventory.  We have an expansive global distribution network, which encompasses some 5.5 million square feet of distribution space in over 300 cities in 46 countries. Founded in 1957, ANIXTER trades on The New York Stock Exchange under the symbol AXE.  For more information on ANIXTER, visit Pacific

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