NETS

Customer Service Executive #SGUnitedTraineeships

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Job Description

Job Description:

SUMMARY

We are looking for aspiring individuals seeking for an exciting career opportunity with NETS!
The customer experience team at the contact-center is an important point of contact in ensuring our customers received successful delivery and satisfaction in our products and services.

In this 9-months Customer Service Executive Program, you will receive mentorship and on-the-job training to gain exposure to the various NETS products and payment services. As you join the NETS Contact Centre, you will be given the opportunity to develop soft skills in customer-management and service excellence to help in your career growth!

What’s in it for you?
  • 1 month training program on NETS products & services
  • 8 months on-job-training within the NETS Contact Center
  • Opportunity for career advancement or rotation to other departments after 9 months (subjected to individual performance)
  • Opportunity to join the dynamic and exciting Fintech industry

WORKING HOURS

  • 5 day work week, 8 hours/day (Staggered rotations)
  • You will need to work on weekends and/or public holidays where necessary
RESPONSIBILITIES
  • Respond and champion customer requests and inquiries via telephone or email
  • Investigate, process and handle customer complaints or requests efficiently and while maintaining highest level of service quality
  • Work in a team environment to ensure quality service is delivered to customers
  • Maintain accurate and thorough customer service records in internal systems
  • Any other administrative duties and ad-hoc duties as assigned
REQUIREMENTS
  • Diploma / Degree in any discipline. Entry-level candidates are welcome to apply
  • Good interpersonal & communication skills
  • Good customer service & problem solving skills
  • Entrepreneurial, customer-centric and driven
Interested candidates who wish to apply for the above opportunity, please click on “Apply Now” to submit your application

We regret that only shortlisted candidates will be notified.

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Job Summary

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Entry level Higher Secondary/Pre-U/'A' Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree
NETS

About

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain. The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 100,000 acceptance points in the country as well as online payments. The NETS network also accepts NETSPay, UnionPay and BCA cards, and includes 35,000 Unified POS terminals and 30,000 QR acceptance points. NETS is also the issuer of CashCard and Flashpay cards.  The NETS Group manages and operates the clearing and payment infrastructure for the Singapore Clearing House Association and core electronic transfer services FAST, Inter-bank GIRO and PayNow.  It is the market leader for payment and clearing solutions (Real-Time Gross Settlement system and Cheque Truncation System) in the region with some S$1 trillion in transaction value processed through its systems every year. NETS is a member of the Asian Payment Network and a council member of UnionPay International.

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