Customer Service Executive (Student Experience)

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Job Description

Job Description:

  • Provide excellent customer service to potential customers and handle all customer enquiries via phone, email, socials and walk-in,
  • Create a vibrant enviroment and experience for current and potential students and engage them through School-related events and activites,
  • Provide administrative and operational support for all student matters including enrolment, payments, student P-files, scheduling of lessons, allocation of classrooms, collation of forms, handling of feedback and results, and instructors payroll,
  • Tracking and updating detailed status reports of all sales leads,
  • Engage different stakeholders through liaison with parents, staff and lecturers,
  • Assist in marketing and branding strategies to drive sales.
  • Preferably a minimum qualifications of a Diploma in any discipline, with minimum 3 years of customer service and/or sales work experience. Candidates with less qualifications but with relevant experience will also be considered,
  • Experience in the education or customer service sectors is preferred,
  • Knowledge of the Edutrust framework and experience in handling its processes will be an advantage,
  • Highly-motivated, responsible, positive attitude and possess good work ethics,
  • Must be able to multi-task and work independently,
  • Strong communication and interpersonal skills in both English and Mandarin (in order to provide excellent customer service to potential English and Mandarin speaking customers and handle all customer enquiries via phone, email, socials and walk-in.)
  • Must be willing to work a 5-day work week, including one weekend.


Job Summary

Entry level Higher Secondary/Pre-U/'A' Level, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma


Established in 2005, School of Music and the Arts (SOMA) is a premier music institution in Singapore, focussing on contemporary music performance and career skills in Songwriting, Music Production and Audio Engineering. Registered with the Committee l for Private Eduction (CPE) in Singapore, SOMA continues to offer a world-class education centred on practical skills and relevant technologies for today’s music professionals. To deliver this world-class curriculum, SOMA hires only the best instructors in the region – they are either graduates from the renowned Berklee College of Music (Boston, USA) or well-known professionals in the music industry who have worked with international artistes including Stefanie Sun, JJ Lin, Switchfoot, Michael Learns To Rock, Stereophonics, A*mei and Sammi Cheng. SOMA strives to provide students with the ideal learning environment – a careful balance of both structure and creativity. Performing opportunities, internships and industry attachments, excursions to concerts and recording studios, and master classes by visiting artistes are just some of the activities organized for students to learn beyond the classroom. SOMA aims to provide today’s generation of creative individuals with not only an all-rounded education, but also a platform to grow, perform, network and eventually turn their passion into a career. More than a music school, SOMA continues to redefine music education in Singapore by reinventing teaching approaches, redeveloping existing curriculum to remain relevant to today’s industry demands, and encouraging creativity and innovation in students, with the goal of producing future leaders in the arts community.

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