ADVANCED DENTAL CLINIC ANG MO KIO PTE. LTD

Customer Service Officer

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Job Description

Job Description:

Responsibilities
Your duties as Customer Service Officer/Executive include but are not limited to:
Customer Relationship Management
  • Manage customers’ enquiries from all channels (Call Center Hotline, E-mails, Whatsapp, Online Messages) in accordance to company’s communication policy
  • Engage customers actively by identifying their needs and making relevant recommendations
  • Convert enquiries into appointment bookings, followed by system entry
  • Manage customers feedback/complaints in a timely manner, including investigations, service recovery, and related data entry for reporting purposes
  • Tabulation and analysis of data to determine the performance of the call centre
Receptionist Duties
  • Attend to all patients’ enquiries (telephone and walk in) promptly and courteously
  • Register patients for appointments and/ or walk in treatment
  • Discharge patients (medicine dispensation, payment collection, scheduling of next appointment etc)
  • Call patients for follow-up whenever required
  • Submit insurance dental claims whenever required
  • Record and file documents in accordance with SOP
  • Collect payment
  • Send, receive and track lab cases
  • Ensure accurate translation of doctors’ schedule into appointment booking system
  • Maintain the cleanliness and neatness of the clinic
Any other duties as assigned by Management
Requirements
  • Candidate must possess at least a Primary/Secondary School/”O” Level, any field.
  • Good communication and interpersonal skills
  • 5 days work week( 4 weekdays + 1 weekend)
  • Must be able to commit night sessions (3 of the weekdays are till 9PM)
  • IT literate (to use clinic software and email)
Others
Individual Performance Bonus of up to 3 months is payable
Refer to www.advanceddental.com.sg for information on our clinic branches.

We regret that only shortlisted candidates would be notified.

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Job Summary

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Entry level Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree
ADVANCED DENTAL CLINIC ANG MO KIO PTE. LTD

About

Advanced Dental Group is a growing chain of 12 dental clinics. Our first clinic was established in 1986. With a history spanning more than 30 years, we are proud to be able to provide our patients with the full range of advanced dentistry, so that all your dental needs can be met in-house. Our team of dentists and dental assistants are superbly trained to provide professional and gentle dental care. Our Clinic Branches: 1. Boon Keng 2. Toa Payoh 3. Serangoon 4. Tampines 5. Ang Mo Kio 6. Pasir Ris 7. Jurong West 8. Bukit Batok 9. Bedok 10. Sengkang 11. Bukit Panjang 12. Punggol Plaza

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