You are responsible to manage feedbacks and enquiries via phone, email or live chat. You may also be required to generate feedback reports. You are expected to work closely with various stakeholders which includes but not limited to the operation, ordering team and logistics vendors in coordination of customers’ requests.
Minimum GCE ‘N’ level or ‘O’ Level with customer service experience
Working knowledge in systems such as Zendesk, SAP or Warehouse Control System is an advantage
Independent, team player with good interpersonal and communication skills
Ability to work in fast-paced environment
Proficient in excel
Working experience in call centre is an advantage
Working days: 5 days’ work week (inclusive of Saturday, Sunday and Public Holidays)
Working hours: 2 rotating shifts (8am to 5:30pm or 1:30pm to 11pm)
As Singapore’s leading supermarket retail player and a household name close to all, we have grown with you over the years. It is now your turn to grow an exciting new career and fulfill your aspirations with us. Join us as we embark on a journey to make lives better for our customers, community, environment and employees.
At NTUC FairPrice, we offer you more than just a job. We are committed in giving our employees a rewarding career through comprehensive development opportunities. We promise a wonderful workplace culture with ample opportunities for growth at different levels of your career. Every of our 10,000 employees across Singapore is important.
If the prospect of working in an organization at the forefront of retail technology and innovation excites you, look no further.
Grow your career with us today and make a difference.
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