M1 Limited

Customer Service Officer, Technical Support

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Job Description

Job Description:

Job Responsibilities

  • Attend to service enquiries and provide technical support to broadband customers, including remote troubleshooting and diagnosis
Job Requirements
  • Diploma in IT or related technical disciplines with interest in technology
  • At least 1 year of technical support experience. Experience in an ISP business would be an advantage.
  • Good spoken English is required
  • Strong interpersonal and communication skills
  • Ability to work well in a team
  • Must be prepared to work on shifts and public holidays


Job Summary

Entry level Diploma, Advanced/Higher/Graduate Diploma
M1 Limited


M1 is a leading mobile communications provider in Singapore, with more than 1.6 million customers. It provides a full range of mobile voice and data communications services over its 2G/3G/3.5G network, as well as fixed and mobile broadband. M1 also provides international call services to both mobile and fixed line customers. It has partnered operators globally to provide its customers coverage and roaming services in over 230 countries and territories. M1 was the first mobile operator in Singapore to offer High Speed Downlink Packet Access (HSDPA) in December 2006 when it launched 'M1 Broadband' - Singapore's first true island-wide wireless broadband service. With the completion of an extensive upgrade of the M1 HSPA network in November 2008, it also became the first operator in Singapore and Asia to go 'live' with nationwide downlink speed of 14.4 Mbps and uplink speed of 5.76 Mbps. Widely known as an innovative operator with an established brand, M1 aims to be the leader in personal voice, business and data communications, focusing on value, quality and customer service. M1 is listed on the Singapore Exchange and its current major shareholders are SunShare Investments Ltd, Keppel Telecoms Pte Ltd and SPH Multimedia Private Limited.

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