Tektronix Southeast Asia Pte Ltd

Customer Service Representative

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Job Description

Job Description:

Job Title: Customer Service Representative
Our customers are the premier technology companies, and the world is our playing field. We’re Tektronix, a company at the forefront of technological innovation. As we focus on our strengths in test, measurement and monitoring, our strategy is to enable our customers to design, deploy and manage Internet/advanced technologies and next-generation global communications. As a key Customer Care Center representative, you can help bring a whole new world of possibility to market.
Responsibilities:
  • Interface with customers on post-sales activities (service repair or calibration etc.).
  • Provide service/parts quotes, follow up with customer/service partners
  • Process the order upon receipt of purchase order and see thru till service complete.
  • Ensure complete customer satisfaction as well as meeting service sales targets and quality operation metrics.
  • Develop and maintain good relationships with customers and service partners.
  • Monitoring and follow up of transship jobs
  • Coordinate with various functions/departments within the company to ensure customer requests are handled appropriately and in a timely manner.
  • Tabulate service/parts service status reports
Qualifications/Requirements:
  • A recognized Diploma or University Degree
  • Experience and enjoy working in a customer facing environment. Post sales service business experience preferred.
  • Possess problem solving skillset.
  • Familiar in using Microsoft Office tools such as Excel or Word.
  • Fluent in Madarin & English, a 3rd language will be added advantage. (in order to develop and maintain good relationships with  Madarin & English, and 3rd language speaking customers and service partners.)
  • Excellent written and telephone communication skills
  • Able to prioritize work in a fast pace environment with good time management skills
  • Shipping/logistics knowledge will be an advantage
  • General knowledge of electronics test instruments/products will be a great asset.

Apply at: https://www.jobstreet.com.sg/en/job/customer-service-representative-8019561?jobId=jobstreet-sg-job-8019561&searchRequestToken=3498701c-721f-4775-9c29-4dd0a072de25&sectionRank=141&fr=SRP%20View%20In%20New%20Tab

Job Summary

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Entry level Diploma, Advanced/Higher/Graduate Diploma
Tektronix Southeast Asia Pte Ltd

About

At Tektronix, we enable innovation. With a primary focus on the sales and service of Tektronix products, our Singapore location is dedicated to the same innovation and product excellence that has made us a success around the world. We invite you to take a moment and learn more about our business, our culture, and the way in which we live and work in Singapore. You will also find information about benefits and current openings at Tektronix Southeast Asia. Product & Services The focus of our business is primarily the sales and service of Tektronix products. We employ a team of professionals that serves the local market in Singapore, and we also partner closely with our worldwide distributors.

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