Customer Service Specialist

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Job Description

Job Description:

Job Responsibility
  • To handle order confirmation and liaising on urgent shipments.
  • Review of Order deviation to optimize customer’s orders confirmation.
  • Setting up Allocation bucket provided by PM in SAP System when demand exceed capacity
  • Analyze Demand situation and steer Product Line planning.
  • Analysis and prepare 3 months Rolling Forecast for raw material preparation.
  • Ensure timely loading for FE wafers, Structured panels and BE per capacity.
  • Follow up on Production Loadings (FE/Structured panels/BE) to ensure parts are put to stock timely.
  • Liaise with production on critical parts pull in / push out.
  • Meet Inventory Target and manage obsolete/slow moving stock
  • Ensure Optimum stock level in factory (FG, Wafers, structured panels)
  • Maintenance of Master Data and ensure Data Quality in SAP.
Job Requirement
  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Logistic/Transportation, or Supply Chain Management or equivalent
  • At least 3 Year(s) of working experience as Planner or Scheduler (Order fulfillment / Logistics) in Electronic sector
  • Candidate must have attributes link to basic order management job (Positive attitude, resourceful, able to communicate with different level and cross functional team, capable to handle difficult and demanding customers/situation etc)
  • Able to work independently
  • Strong in analyzing information and data
  • Computer literacy in MS Office – PowerPoint presentation / Excel
  • SAP knowledge is a must


Job Summary

Entry level Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree


RF360 holding is a Qualcomm subsidiary driving innovation in Radio Frequency Front End. Back then, Singapore was RF360 Singapore’s bridgehead to Asia since the early 1970s. The Company, then still a part of Siemens, has been consistently steeping up its presence in the region; and has since been playing a pivotal role in the overall business and organization growth. RF360 Singapore has evolved to become an increasingly important base for the Group’s SAW operations as well as the GSM Centre of Competence; and the headquarters for its SAW multimedia business and its sales and marketing activities in ASEAN. The result of their research and development work is the Company’s innovative strength. Innovation keeps the Company competitive, enables it to grow and assures of the future performance. RF360 Singapore benefits from the synergies that arise from its ability to master and combine different technologies.

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