Achieve Career Consultant Pte Ltd

End User Service L2 Engineer [Up to $4k Basic | Service Delivery | L2 Support]

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Job Description

Job Description:

  • Level 2 Support Experience
  • 1 Year Contract – Renewable / Convertible to Perm
  • Great Exposure and Learning Opportunities
Our client, is an IT support services that provides a wide range of support to their clients IT infrastructure needs. They are looking for dynamic individuals to join their team as a End User Service L2 Engineer / Service Delivery Consultant (Level 2 support)

  • Perform second level troubleshooting and diagnose a broad range of IT related issues.
  • Track and handle user’s calls / tickets as well as onsite/offsite users’ requests.
  • Investigate and perform triage process to identify and resolve the issue.
  • Prepare, document and contribute knowledge-based articles and training.
  • Perform advanced troubleshooting for complex incidents and requests.
  • Proactively identify,  troubleshoot  and own issues/resolutions  end-to-end.
  • Drive and participate in Continuous  Service Improvements (CSI) activities.
  • Responsible  to provide value-added  VIP support  (as and  when required).
  • Liaise with service providers and external vendors on IT related matters.
  • Other technical duties as required such as the account creation, configuration of new joiner, software deployment/install, update inventory records, etc.
  • Onboarding and offboarding for new joiner and leavers
  • Basic knowledge on managing website.
  • Min. Diploma or Degree in an IT/Computer Engineering with minimum 3 years working experience.
  • Experience in Service Management or Service Delivery in a large-scale and diverse environment of incident management, request fulfilment, escalation procedures and related disciplines.
  • Well versed in all end-user computing services but not limited to Windows 10, MS Office, Google Suite, iOS, Androids, PC hardware, software diagnostics and basic networking.
  • Must be customer-focused, self-motivated, disciplined and possess strong interpersonal and communication skills to interact effectively with all levels of staff.
  • Willing to learn, resourceful, good working attitude and takes initiative.
  • Understanding of systems/processes with complex workflows.
  • Meticulous, result oriented and outcome based.
  • ITIL Certification will be an advantage.
  • Knowledge of using ServiceNow is an advantage.
  • High Proficiency in standard MS Office Suite  (Excel, Powerpoint, Word).
  • High Proficiency in G Suite (Google Sheets, Google Slides,  Google Docs).
Other Information:
  • Location: Central
  • Working hours: Office Hours, Mondays to Fridays
  • Salary: Up to $4,000 Basic + Completion Bonus (salary will commensurate according to experience & qualifications)
The Company strives to achieve employee satisfaction by providing attractive staff benefits, welfare & training programmes to all staff.
How to Apply:
If you are organised, meticulous, adapt well to changes and more importantly, believe that YOU CAN MAKE A DIFFERENCE, we would like to hear from you.
Simply submit your application by emailing your updated résumé (in MS Word format) to Trance Teu Tyng Woei (EA Personnel Registration No: R1988522) at 

[email protected]

Click the “Apply Now” button at the bottom of the page or
Call your friendly Consultant, Trance Teu, at 6590 9867 for a confidential discussion. I will be glad to assist you!


  • Please indicate the below information in your resume:
    • Current & Expected salary
    • Reason(s) for leaving    
    • Availability to commence work

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence.
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Cessation of Collection of full NRIC Numbers:
In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.
Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Apply at:[up-to-$4k-basic-|-service-delivery-|-l2-support]-8033356?jobId=jobstreet-sg-job-8033356&searchRequestToken=b36491c0-7e0d-4098-9520-87e3faa3f49b&sectionRank=363&fr=SRP%20View%20In%20New%20Tab

Job Summary

Entry level Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree
Achieve Career Consultant Pte Ltd


Founded in Singapore in 1990, Achieve Group is a multi award-winning organisation and HR outsourcing partner-of-choice for local conglomerates and multinational corporations within the Asia Pacific region.With offices in Singapore, Malaysia and Hong Kong, Achieve Group offers a full suite of Talent Acquisition and HR Consulting solutions for your company's HRM needs. As the experts in talent recruitment and human resource engagement services, we pride ourselves on the timely delivery of these services through our team of dedicated and experienced professionals.As a progressive organization that firmly believes in the pursuit of excellence, Achieve Group is always constantly evaluating and seeking to improve ourselves to fulfill our mission, because we believe that 'Your SUCCESS is our ACHIEVEment'!

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