Dream Cruises

IT Officer

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Job Description

Job Description:

* Performs daily tasks assigned by the Sr. IT Manager / IT Manager / Assistant IT Manager and carry out these duties diligently and promptly. 
* Performs daily monitoring, support and maintenance of the business application server, data communication infrastructure, business data-centric resources (including computer hardware equipment, software and data protection) to ensure the delivery of shipboard system. 

* Is responsible for the 1st level support to business application to ensure minimal disruption, business continuity of operation, service expectations and service level requirements are uninterrupted.

* Works with the Regional Headquarters (ROHQ) support system and 2nd level support on system issues or requests for enhancements.

* Maintains integrity and security of the system to authorized users and prevent any possible fraud or data center disaster.

* Provides on-site assistance to shipboard system and data infrastructure users. (Hotel Operations, Club Operations and Deck and Engine)  

Ship board system includes:
o Cruise Management Suite
o Fidelio Cruise PMS (Property Management System).

o MICROS System (Multi Restaurant and Retail Point of Sales System).

o VingCard (Electronic Cabin Locking and Access Control System). (Refer to Operations Manual 20.13.00 – Appendix 1)

o CAS (Crew Accounting System).

o Casino Management Suite

o DRS (Dynamic Reporting System).

o CMTS (Casino Marketing and Treasury System).
o CIP (Club Incentive Program).
o Office Productivity Application and Automation

o Back Office (Microsoft OS and Office)

o Business Oriented Email (Microsoft Exchange / Outlook)

o Internet (corporate, crew and passenger station)

o Web Portal (STARNET, OWA, STARMAIL, STARRES and etc)
o Anti Virus and Data Protection (Trend Micro and etc)
o Inventory and Material Management

o AMOS (Maintenance System) (Refer to Operations Manual 20.13.00 – Appendix 1)


o Fidelio Food and Beverage (FFB)

o Other in-house developed program and company approved application.
* Submits timely and accurate status and other required reporting to Ship Sr. IT Manager / IT Manager / Assistant IT Manager via current communication method.
* Recommends controls and enhancements to the Ship Sr. IT Manager / IT Manager where/whenever necessary.

* Assists the Ship Sr. IT Manager / IT Manager / Assistant IT Manager to update and document all operation procedures, office manuals, operating equipment inventory list and etc.

* Develop and guide subordinate officers to carry out duties effectively through better problem solving techniques and inter-personal communication skills with all organizational levels.

* Assist and conducts in-house training program where applicable.

* On-call to support operations after working hours.
Qualification and Requirements
* University degree on Information and Communication Technology (ICT) discipline or equivalent with relevant working experience.  
* Minimum of 3-5 years experience in maintaining of ICT equipment.


Job Summary

Entry level Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree
Dream Cruises


Genting Hong Kong brings 26 years’ of Asian cruise industry experience in creating its new cruise line – Dream Cruises. Featuring a complete fleet of quality, German built vessels for Asian sourced passengers, Dream Cruises aims to be a pacesetter in the global cruise industry, meeting the needs of the ‘emerging generation’ of confident, independently-minded and upwardly-mobile Asian travellers. Dream Cruises offers inspirational journeys, which are Asian at heart and international in spirit. Purpose-built for the Asian market, Genting Dream, the first ship of the fleet, debuted in November 2016, with her sister ship World Dream joining in November 2017, offering guests cruising from Guangzhou, Hong Kong and Singapore the highest levels of service, as measured by crew to passenger ratio, and most spacious comfort as measured by gross tons per lower berth. Further expanding the Dream Cruises family, Explorer Dream joined in 2019 with homeports in Shanghai, Dalian and Tianjin during summer and Australia and New Zealand in winter. Construction has also started in Germany on the 204,000 gross ton Global Class ship that will join the fleet soon. Join Dream Cruises and make your dreams come true! ************************ Genting Hong Kong is an Equal Opportunity Employer. All applications received will be treated in strict confidence and be used exclusively for recruitment purpose only. If you are not contacted within four weeks, your application will be retained for a period of 1 year and may be presented for other appropriate positions within this period.

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