Jobster Pte Ltd (EA 06C5060)

IT Operations Manager

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Job Description

Job Description:

  • 1 year contract
  • Working location: Nearby to City Hall MRT
  • Working hours: Monday to Friday, 830am to 6pm
Responsibilites:
  • Manage the service level agreements (SLAs) as stated in the master contract (MSA) in the areas of:
    • Desktop support management
    • Server support management
    • Network support management
    • Security support management
  • Manage BAU operations and ad-hoc projects at the customer sites
  • Manage project budgets vs actuals for project revenue and cost
  • Ensure service requests raised by customers are prioritized and delivered in accordance with the agreed timeline
  • Manage the customer’s expectation in term of service offering delivery
  • To be the Single Point of Contact (SPOC) for customers for on-going operations and projects
  • Act as a further escalation point for the Team Lead
  • Provide recommendation and execute improvement plan for managed Services (Service Assurance, including Risk Management)
  • Interface with customers on a need basis for service improvement and recovery
  • Ensure QA perform for the team, and take action when necessary
  • Manage and ensure team operation within budget 
  • Manage staffs that are stationed at the sites
  • Participates in the development, implementation, communication and enforcement of policies, processes, procedures, standards and guidelines
  • Involve with Team Leads to strategize on duty rostering or scheduling
  • Conduct regular review with Team Leads on team performance; management direction and announcement
  • Manage managed Services resources, including hiring, staff admin and welfare, maintain skills set and staff discipline
  • Manage the development of staffs while identifying suitable trainings for them, promote talent development, and staff retention
  • Report to senior managers on any issue that could significantly impact the business / operation
Requirements:
  • Bachelor Degree or Diploma in any IT related field
  • Min. 5-8 years of relevant experience
    • ​1. POC for customer
    • 2. Good communication skills
    • 3. Familiarity with government agencies operations
    • 4. Good knowledge of Microsoft Windows, VMWare and Database
    • 5. ITIL Foundation certified

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Job Summary

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Entry level Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree
Jobster Pte Ltd (EA 06C5060)

About

Jobster Pte Ltd is a recruitment firm, with specific focus on permanent and contract staff search.Previously known as Evohub Jobs, we were established under the Evohub Group in 2003, providing recruitment services and human resource solutions. In 2008, Evohub Jobs was corporatise to become Jobster Pte Ltd as part of our organization’s branding efforts.We are reputed in the recruitment industry for our fast and targeted job matches. Specialising in recruitment for the Banking/Finance and Info-communication industries, our industry know-how enables us to ensure provide good job matches between candidates and companies.

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