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IT Support Trainee

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Job Description

Job Description:

502 Durian Pte. Ltd.

Roles & Responsibilities

IT Support Trainee
  • At Delivery Holdings, we are specialists in growth hacking, disruption and e-commerce marketing. We are a company that owns many profitable businesses across many different industries. We are growing
  • and expanding rapidly but our culture is equivalent to that of a start-up. There is ample opportunity to get hands-on and make decisions that matter.
Role
  • We are looking for an IT Support Trainee to keep the lights on and enable our teams to work with technology in the most efficient way possible enabling our employees to innovate and operate at their peak potential. Entry level candidates are welcomed to apply. Priority for All Immediate Available Candidates
Job Description/Responsibilities
  • Possess the aptitude and determination to provide “above and beyond” support for employees in resolving problems with IT, desktop, AV and communications systems.
  • Manage daily operations of IT requests – including Onboarding and Offboarding.
  • Provide IT support and setup within the organization.
  • Maintain accurate Asset Management records.
  • Act as a single point of contact for phone calls and emails from end-users regarding IT issues and queries.
  • 1st line support – troubleshooting of IT related problems from technologies such as Windows 10/7, MS office, desktop/laptop, MS outlook, Skype, mobile services, Knowledge of various mobile devices (Apple, Android, Windows).
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
  • Ability to multi-task and prioritize workload.
  • Ability to adapt to continuously changing procedures and environment.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Receiving, logging and managing calls from end-users via telephone, email, chatbots.
  • Implement simple break-fix as necessary and escalate to L2/L3 teams.
  • Escalate unresolved calls to the infrastructure support team.
  • Knowledge of service operations and service level agreements (SLA).
  • Publishing support documentation to assist staff with requests for information & provide staff training if required.
  • Provide stats for the weekly Service Desk report on call trends.
Other Details
Working Location
33 Ubi Ave 3, #02-36 Vertex, Singapore 408868 (Nearest Mrt at Ubi)
Working Hours
10am – 6pm, Monday to Friday

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Job Summary

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Entry level Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree
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