ACE Peripherals Pte Ltd

IT Technical Support Specialist

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Job Description

Job Description:

Job Description
• Provide technical assistance / consultancy for network, surveillance, data storage, printing, scanning and PC across multiple clients from business level to end user environment.
• Perform level 1 helpdesk troubleshooting, level 2 remote troubleshooting for customers.
• Response to customer phone call / email and resolve customer reported issues in a timely manner
• Provide hardware repair services and support for network problem, server, printer troubleshoot, desktop repair services.
• Manage our in-house IT support for online portal.
• Travel to customer site for onsite installation, troubleshooting and technical issue on equipment, process and software.
• Providing post sales maintenance support services to clients.
Requirements
• Any related disciplines with at least 2 – 3 years’ experience in the IT environment such as network, Server, PC support in business level end users environment.
• Good knowledge in Microsoft Window and Mac and Linux will be advantageous
• Able to take initiative and work with minimum supervision.
• A responsible, self-motivated, meticulous and resourceful team player with good initiative, good organizational and communication skills
• Excellent customer service skills.
Only the shortlisted candidates will be contacted for Video Conference / face to face Interview.
Preferred availability immediately.Please submit your resume with photo, DOB, expected salary and availability date to HR at aceperipherals.com

Job Types: Full-time, Contract, Permanent

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Job Summary

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Entry level Professional Certificate/NiTEC
ACE Peripherals Pte Ltd

About

ACE Peripherals Private Limited is an ISO 9001, UKAS Management Systems, SAC Accredited and BizSafe Certified establishment since 2006 to Value-Add and Completing Information Technology. ACE Peripherals Pte Ltd represents a set of leading brand of Input/ Output Peripherals Hardware and Software from Worldwide. With an extensive network in ASIA and EMEA channel partners, we are offering an extensive range of Computer Peripherals. Our business operations are based in Singapore (Headquarter), Malaysia and Indonesia with our regional partnership presences are in Cambodia, Myanmar, Pakistan, Philippines and Thailand. Serving the ASIA and EMEA region, our forte is in selecting and integrating the Most Value-Added Input/ Output Peripherals Hardware and Software to meet changing business dynamics. We are Authorized Distributor/ Service Center/ Partner of      Acer ACTi Asustor Brinno CardPresso D-Link DELL DNP Evolis Foscam Fuji Xerox Fujitsu HiTi ID TECH Kodak Nuance QNAP Samsung Seagate Strontium Synology Transcend Unitech Western Digital Wincard Zebra

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