Kelly Services (S) Pte Ltd

Media Integrity Analyst – 1 year contract

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Job Description

Job Description:

Job Scope:
  • Become an expert in the support experience for public figures, content creators, and media companies.
  • Develop investigative skills for identifying sources of verification in various cultural contexts
  • Manage high volume ticket queues in a consistent and efficient manner
  • Serve as the primary support point of contact for content creators, public figures, and media companies regarding the verification of their pages and content
  • Support and communicate with public figures, content creators and media partners, to understand and resolve their inbound product questions and issues
  • Communicate and collaborate cross-functionally to lead creator and partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution
  • Support charities utilizing their payments, issues and queries as part of our social initiatives
  • Play an active role by contributing to improving policies and processes.
  • Communicate effectively to educate Partners on our Products and provide recommendations when necessary.
  • Work with support team to evaluate Partner’s issues/problems, Identify root causes and derive solutions. 
Requirements:
  • Min. Diploma and/or Degree in any fields
  • 2+ years of experience in online operations, account management or technical support in a contact centre environment is essential
  • Strong understanding of country market nuances and landscape, including geopolitical, economic and social issues.
  • Strong Social Media Savviness.
  • Strong Skillset around attention to detail, organizational and problem-solving skills and a proven ability to drive results
  • Ability to adapt and learn quickly in a fast-changing corporate environment and work cross-functionally across multiple time zones and functions
  • Industry and business knowledge of online marketing space, content creation, digital publishing and/or media companies preferred
By submitting your curriculum vitae or personal data to us in connection with your job application, you hereby consent to Kelly Services (Singapore) Pte Ltd and its affiliates (including Capita Pte Ltd, P-Serv Pte Ltd, PERSOLKELLY Pte Ltd, BTI Executive Search Pte Ltd, PERSOLKELLY Consulting Pte Ltd) collecting, using and disclosing your personal data to prospective employers to collect, use and disclose these personal data for purposes of evaluating your suitability for employment ,conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. You acknowledge that the full privacy policy is available at www.kellyservices.com.sg or at your request. If you wish to withdraw your consent, please drop us an email [email protected] to let us know. All resumes and personal particularsHell sent to the aforementioned email address will Not be attended to as the address is not for job application purpose.
[EA 01C4394 / R1981236]
Ng Tian Xin

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Job Summary

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Entry level Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree
Kelly Services (S) Pte Ltd

About

About Kelly Services®As a global leader in providing workforce solutions, Kelly Services, Inc. (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis.  Kelly® directly employs nearly 500,000 people around the world in addition to having a role in connecting thousands more with work through its global network of talent suppliers and partners. For more than 35 years, Kelly in Singapore has been partnering the finest local companies, key government agencies as well as some of the world’s most respected multinational companies to deliver the best talent in the market. Kelly centralised recruitment hub makes nearly 8,000 placements in Singapore annually.Complementing our general staffing capability, Kelly also offers great expertise in the sourcing of specialised professionals across technical disciplines such as Engineering, Technology and Science, as well as functional specialties for Banking & Finance, HR, Sales & Marketing, and Procurement. Visit www.kellyservices.com.sg and connect with us on Facebook & LinkedIn.By submitting your curriculum vitae or personal data to us in connection with your job application, you are deemed to have read and agreed to the terms of our Privacy Policy, and consented to the collection, use and disclosure of your personal data by us and our affiliates (including Capita Pte Ltd, P-Serv Pte Ltd, PERSOLKELLY Pte Ltd, BTI Executive Search Pte Ltd, PERSOLKELLY Consulting Pte Ltd) to prospective employers to collect, use and disclose these personal data for purposes of evaluating my suitability for employment and also to conduct reference checks. I acknowledge that the full privacy policy is available at www.kellyservices.com.sg or at my request.     Please visit www.kellyservices.com.sg for a copy of our Privacy Policy. If you wish to withdraw your consent, please drop us an email at "[email protected]" to let us know. (NOTE: any resumes or job applications sent to this data protection mailbox will NOT be attended to as it is solely for the purposes of personal data protection related feedback.)

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