Merchandising Executive (eCommerce)

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Job Description

Job Description:

Job Summary
To assist the team in data entry for purchase order, generating analytical reports, timely delivery of stocks to store, follow up with suppliers on stock issues and to provide necessary online clerical and administrative support.
Job Responsibilities:
Purchase Orders
  • Transferring of orders from buyer’s records to warehouse purchase orders and distributing to warehouse and 3rd party ecommerce platforms accordingly.
  • To analyse buy into classification categories.
  • To create Buy Status Report and update regularly.
  • To key in orders accurately upon receipt of order confirmation.
Performa Invoices / Order Confirmation / Cancellations

  • To ensure all P/F invoices correspond with original order and liaise with Accounts for necessary payment.
  • To pre-alert warehouse / outlets or any noted cancellations

  • To negotiate and confirm payment terms, liaise with Finance Dept.
  • To follow-up and chase suppliers for late deliveries.
  • To enforce discounts / cancellations for non-performance  / late deliveries
  • To provide information for and update shipment status report regularly.
  • To monitor and alert suppliers for forward season shipments in order to ensure early deliveries.
  • To liaise with forwarders to advise on each season shipments and relevant priority listing.

  • To liaise with warehouse to control excess stock / short shipments and alert suppliers / outlet accordingly.
  • To prioritize clearance of shipments from warehouse to stores in co-ordination with all Assistant Buyers / Buyers.

  • To liaise with Assistant Buyer / Buyer / Brand Manager on pricing, using either recommended prices or system retail prices according to mark-up confirmed by Accounts.
  • To provide necessary documentation to advice warehouse of retail prices.
Sales Reports

  • To collect weekly and monthly reports from outlets in order to update weekly sales report.
  • To provide sales analysis and reports to principal suppliers as and when requested.
  • To provide necessary analytical back-up to Buyers for buying trips and retail comparison purposes.
  • To handle all store complaints regarding stocks received – workmanship, customer returns etc.
Damaged Stocks

  • To inspect faulty stocks to ascertain extend and cause of damage.
  • To correspond with supplier, negotiating for claim of full credit or replacement as necessary.
  • To keep track of damaged stock form numbers for each shop for accounting purposes.
General Duties

  • Filling of all documentation following buying trips.
  • Keeping abreast of re-orders from 3rd party ecommerce platforms, monitoring delivery progress and submitting these requests to suppliers.
  • General correspondence to suppliers on price enquiries, customer special requests etc.
  • General support to the Assistant Buyers, Buyers and Brand Managers.
  • To undertake ad-hoc projects assigned by the management of the company.
Job Requirements:

  • Diploma in Merchandising, Fashion Management or equivalent
  • Minimum 1 year of relevant working experience in similar role preferred
  • Proficient in MS Excel and Office
  • Strong numeric and analytical skills
  • Good communication and interpersonal skills
  • Sense of urgency flexibility ability to multi-task
  • Willingness to learn
  • Experience in handling 3rd party marketplaces is an advantage


Job Summary

Entry level Diploma, Advanced/Higher/Graduate Diploma


Club 21 is a leading luxury brand retailer and it’s heritage is in building new markets for brand owners. Today, we manage more than 30 luxury brands and operate more than 210 stores worldwide. Our brand's portfolio includes: 3.1 Phillip Lim, A|X Armani Exchange, Armani Junior, Alexander Wang, Bao Bao, Blackbarrett,Comme des Garçons, Bonpoint, Club 21, Calvin Klein, DKNY, Dries Van Noten, Emporio Armani, Giorgio Armani, Issey Miyake, Jil Sander, Kids 21, Lanvin, Marni, Mulberry, Paul Smith, Pleats Please, Proenza Schouler, Stella McCartney and many more. Join us for a rewarding career and branded employee work experience.

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