Responsibilities

• Support end user remotely to resolve network related issues.
• Monitoring of servers and networks, services and systems performance
• Network/system troubleshooting – proactively respond to alarms from network monitoring tools and take appropriate actions to resolve the alarms or system alerts
• Maintain network and system security
• Possess analytical and problem solving abilities
• Able to work independently, self-motivated and diligent

Requirements

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent
• Working experience in the related field are prefer
• Written and spoken language proficiency in English & Chinese (Good written and verbal communication skills in English and Chinese to handle English and Chinese speaking clients’ queries & conduct trouble shooting based on English and Chinese speaking clients’ feedback
• Accept night shift