Marine Online Pte Ltd

Operation Executive/Boarding Officer (port agency/shipping)

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Job Description

Job Description:

√ 18 Days Annual Leave
√ Good working environment, new office in Solaris Kallang.
√ 5 working days per week, 9am-5.30pm
Join us on an electrifying career journey and be part of an industry transformation. Marine Online is an one-stop integrated maritime eCommerce platform, introducing a digital commerce model into the traditional maritime industry, gathering the 10+ major maritime services, to bring convenience for shipowners and improve procurement efficiency.


  • Monitor daily operation of the platform for appointments and enquiries and monitoring agent’s reply to each enquiry. Chaser to be made if local agent failed to reply an enquiry or accept an appointment within 12hrs and follow-up actions by email and phone calls to be taken.
  • Each operator is responsible to monitor the PDA of their assigned calls and update BLT for any missing expenses; he/she will be responsible to collect the tariff calculation from local agent keep the BLT IC (Muz) informed to have the BLT updated. Purpose of this update is made our PDA calculator more accurate over time. A BLT update log will be set up and respective person-in-charge will have to check this box and signed off for every call.
  • Establish and maintain a real business relationship with global agents & operators and support the smooth operations of platform online
  • Store opening, login ID will be created for every vendors, each MOL operator will be tasked to contact and guide each vendors for their store opening if guidance is needed. After opening, please check all stores are set-up. Any stores with only company names and nothing else or any non-complete set up will not be listed. MOL ops to liaise with local agent for reasons and assist setup.
  • To address any operational issue in a timely manner if platform is being contacted
  • Work closely with DA team to ensure all relevant operation invoices are verified for DA process
  • Responsible to maintain audit log on port tariff and port info on a bi-yearly basis. This exercise will be carried out twice a year to ensure information within the platform is correct
  • Responsible for sourcing and vetting vendors globally, an ongoing process to have 2 agencies signed per person per month
  • Always ensure agent meet and complied with all requirements stated by the Principal and the platform. For example if a owner required more than 2 daily reports, this will have to be communicated down to local agents and MOL will monitor that this being complied.
  • For any new principals, the team will help each other to have the client’s vessel list tag to client favorite list in MOL BD will gather client’s requirement and operations will ensure that this requirements flow to IT for development. For example a customized reporting format or a customized noon report.
  • Any preferred agent that the owner wished to use and not in our MOL list, the respective MOL operator will have to follow-up with this agent and get the needed docs for credit approval, this submission process must be completed within 24hrs and agent must be listed onboard
  • Cross reference and ensure vessel don’t fall under the “UN Sanctions” watch list


  • Minimum a Diploma in Maritime Studies, Offshore Engineering or other relevant discipline
  • Minimum 2 years of relevant years of experience in Agency Hub Office
  • In-depth understanding and hands on knowledge of the ins and outs of port business
  • Good Team Player with the ability to work independently
  • Strong interpersonal, communication, organization, analytical and problem solving skills
  • Proficiency with Microsoft office, work, excel, adobe acrobat, file management
  • Ability to manage high volumes of electronic communication, both in the office and while mobile in the filed
  • Self-motivated and able to multi-task in an ever changing work environment
How to apply:
If the above job requirements ideally match your profile, we would like to invite you to email your full resume with your current & expected remuneration and earliest commencement date by clicking “Apply Now”.
We regret that we will not be able to respond to all applications as only shortlisted candidates will be notified.


Job Summary

Entry level Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree
Marine Online Pte Ltd


Marine Online (MOL) is a one-stop integrated maritime platform for global Shipowners and Suppliers. We introduce advanced e-commerce model into the shipping industry and establish a safe online payment and guarantee system, credit evaluation system and logistics support system, so Shipowners and Suppliers are able to easily match, build trust and make deals with each other. And eventually, help Shipowners save money and help Suppliers make money. Full-Service Coverage Marine Online revolves around the seven services required for the day-to-day management of Shipowners, including Chartering, Bunkering, Ship Supply, Port Agency, Crewing, Ship Sale and Purchase and Marine Insurance. We invite more than 10,000 Suppliers worldwide to setup their online store on our platform to provide their services and products for different categories and ports. It will form the world’s largest shipping supplies database and shipping products/ services database. Shipowners can quickly search for the qualified suppliers relying on this huge database to make online purchases and deals efficiently. Multiple Transaction Model In order to facilitate the Shipowner and the Supplier to reach a deal, Marine Online has designed two transaction models. The first model is just as simple as online shopping, it makes Shipowner actively search for the required product or supplier, put it into the shopping cart to purchase and closes the deal; the second model let the shipowner directly issue an enquiry form through the platform, the system will automatically push the qualified suppliers to provide the quotation according to the unified format. It will help the shipowner comprehensively compares the price, payment terms, supplier’s credit and other factors to quickly reach the best deal. Reliable Platform Support In order to help buyers and sellers to further build trust and make deals, the platform provides three services which are online payment and guarantee system, credit evaluation system and logistics support system. The online payment and guarantee system allows the Shipowner to pay the funds to the platform first, and then inform the platform to release the money to the Supplier after the service is satisfied. On one aspect, the Shipowner can obtain satisfactory services, and on the other aspect, the Supplier can receive the payment after the service is completed to solve the problem of trust. The credit evaluation system allows shipowners and suppliers to provide evaluations to each other after the service is completed, and urges both parties to continually improve their credit levels on the basis of honesty and trustworthiness to obtain more trading opportunities. The logistics support system is provided by the platform and the selected third-party logistics company to provide professional warehousing, logistics, customs declaration and distribution on board services for both Shipowners and Suppliers. It reduces intermediate links and helps Shipowners and Suppliers directly reach deals.

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