Operations & Admin Officer

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Job Description

Job Description:

Operations & Admin Officer

We are looking for individuals who are passionate about delivering exemplary service experiences to customers, to join our family here at Rivas-JH Kim Taekwondo Asia Pacific. 

We are a premier Taekwondo school with a strong presence in Asia Pacific and we believe in providing a holistic Taekwondo curriculum for all our students. 

In joining us, you will be responsible for: 

Responding to all enquiries from various communications channels regarding the day-to-day operations matters of our schools.

Assisting to ensure that all our schools are operated smoothly.

Delivering an excellent level of customer service externally to students/parents and vendors, as well as internally to instructors and staff.

Organize quarterly grading, competition & events for students.

Excellent conduct to represent and uphold the reputation of our schools.

Your day to day activities, including but not limited to: 

Being the key contact point for all our vendors. You will be responsible for delivering excellent customer service through concise and clear communications across various channels 

Managing the pre and post sale experiences, to engage effectively with our students and parents, and to proactively engage inactive students

Ensuring that the various branches are operationally efficient by managing inventory, attendance and cleanliness 

Performing any and all other ad hoc duties as required

Job requirement: 

– Higher Secondary/Pre-U/’A’ Level

– Working knowledge of Computers, proficient with the internet, e-mails, and other e-commerce or CRM platforms 

– Proficient in English and one other language, as the role will require constant interaction with customers daily

– Able to work independently as well as in a team environment

– Able to multi-task and work under minimum supervision in a fast paced environment

– A polite and cheerful demeanour, who will take the initiative when necessary, to ensure customers’ satisfaction and retention

– Quick-thinking and efficient problem solving skills 

– Preferably with at least 1 year experience (all are welcome to apply, on the job training will be provided)

– Working hrs / day – 10am to 7pm (Tue – Fri), 9am to 7pm (1 Weekend).

Off days on Monday & either Sat/Sun.

We are committed to provide opportunity for career advancement and offer attractive salary that commensurate with work experience. Interested candidates, please send in your resume, cover letter, and portfolio via APPLY NOW button.


Job Summary

Entry level Additional InformationCareer LevelJunior ExecutiveQualificationNot SpecifiedYears of Experience1 yearJob TypeFull-TimeJob SpecializationsServices, Customer Service


Company OverviewGrandmaster Jae Hun Kim first established the institute at Boston, Massachusetts in 1974. He carries the tradition set by some of the most recognized Taekwondo masters in the world. He was especially fortunate to receive personal teachings from General Choi Hong Hi, – the acknowledged founder of modern-day Taekwondo – and from Grandmaster Park Jung Tae, founder of the Global Tae Kwon Do Federation. As Grandmaster Kimʼs key protege, Singaporeʼs Master Santos Rivas heads JH Kim Main and East. Todayʼs world headquarter is located at 102 Brookline Avenue, Boston MA (02215). The JH Kim Taekwondo Institutes are around the globe – Singapore, Malaysia, USA, Ireland, China and Korea

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