Operations Administrator

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Job Description

Job Description:

  • Provide 1st line of defence on all business as usual matters including management of helpdesk
  • Plan and arrange appointments for customers
  • Oversee the daily operational tasks
  • Initiate, devise and implement ways to enhance systems workflow
  • Supervise, guide and coach staff
  • Maintain stock control within job area
  • Participate in User Acceptance Tests
  • Liaise with legal advisor on legal matters
  • Ensure audit is performed and follow up on any issues raised
  • Ensure procedures are compliant with company’s policies
  • Degree / Diploma holder with excellent documentation and communications skills
  • Team player with good customer service and project handling skills
  • Aptitude for IT and proficient in using Microsoft Office applications
  • Demonstrate good analytical and problem solving skills
  • Pro-active with good sense of initiative
  • Able to work independently with minimum supervision
  • High regards for confidentiality and integrity of all confidential information


Job Summary

Entry level Diploma, Advanced/Higher/Graduate Diploma


The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain. The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 100,000 acceptance points in the country as well as online payments. The NETS network also accepts NETSPay, UnionPay and BCA cards, and includes 35,000 Unified POS terminals and 30,000 QR acceptance points. NETS is also the issuer of CashCard and Flashpay cards.  The NETS Group manages and operates the clearing and payment infrastructure for the Singapore Clearing House Association and core electronic transfer services FAST, Inter-bank GIRO and PayNow.  It is the market leader for payment and clearing solutions (Real-Time Gross Settlement system and Cheque Truncation System) in the region with some S$1 trillion in transaction value processed through its systems every year. NETS is a member of the Asian Payment Network and a council member of UnionPay International.

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