UParcel

Operations Executive

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Job Description

Job Description:

Job Responsibilities

  • Managing operations and customer service teams
  • High Level Monitoring of Deliveries Status
  • Monitor and resolving Claims for damaged/lose cases
  • Monthly review of Customer Service Quality and Standards
  • Key Contact Point for Key accounts Enquiries
  • Analyzing key metrics of delivery performance such as on time delivery, on time collection, time to assignment etc
  • Proposing process improvements to system and operations¬†
  • Liaising with Tech team and testing on new features
  • User Guide Updates
  • Training of New-Onboarding Customer Service Executives
  • Managing Customer Service Team Work Schedule
  • Driver Sign-Up and Engagement
  • Assignment of Deliveries to Full Time Drivers

Requirements

  • At least Diploma
  • Able to multi-task
  • Proactive and takes initiatives
  • Good time management
  • Able to work 5 Days Work Week, including Saturday or Sunday

Training will be provided.

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Job Summary

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Entry level Additional InformationCareer LevelManagerQualificationDiploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional DegreeYears of Experience4 yearsJob TypeFull-TimeJob SpecializationsServices, Logistics/Supply Chain
UParcel

About

Company OverviewWe are one of the largest On-Demand last mile delivery company that is expanding fast in Singapore. Join our team to experience all aspects of a start-up and get involved in running a start-up company. 

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