Merck Pte Ltd

Order Fulfilment Specialist (Life Sciences) (1 year contract)

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Job Description

Job Description:

Order Fulfilment Specialist (Life Sciences) (1 year contract)
A career with our company is an ongoing journey of discovery: our 50,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For 352 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

We are a leading science and technology company. Its life science business offers a broad range of innovative products and services to biotech and pharmaceutical drug therapies businesses. Through dedicated collaboration with the scientific and engineering communities, and as one of the top three R&D investors in the life science tools industry, the brand serves as a strategic partner to customers and helps advance the promise of life science.

Your Role:

• Proactively resolve order issues with customers and internal stakeholders to fulfil customers’ delivery requirements.
• Process customer purchase orders in accordance with established KPI and to meet sales terms & conditions.
• Ensure products included in quotations are legal for sale to customers.
• Ensure all orders fulfil regulatory requirements and documentations before processing and releasing for deliveries.
• Ensure sale prices are in accordance with our pricelist or businesses’ agreed prices.
• Liaise with customers regarding enquiries on their orders.
• Proactively reach out to customers on open orders which are due and push for deliveries.
• Proactively update customers on orders & delivery status.
• Liaise closely with Cash-On-Delivery customers for payments before processing orders.
• Work closely with other departments to resolve issues and drive efficiency
• Involve in projects involving departmental processes

Who You Are:

• Min Diploma with 2 years of experience in a customer service environment preferably in a Biologics/Chemical/Life Sciences or related industry.
• Possess a customer-oriented mindset to deliver high levels of customer service.
• Positive attitude and enjoys being in a support function in a fast-paced environment.
• Good communication skills and comfortable speaking to customers and resolving challenging issues.
• Organized and able to prioritize according to situation.
• Proficient in SAP and Microsoft Excel
• Confident and able to work independent under minimum supervision


Job Summary

Entry level Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree
Merck Pte Ltd


Our company is a leading science and technology company in healthcare, life science and performance materials. Around 50,000 employees work to further develop technologies that improve and enhance life – from biopharmaceutical therapies to treat cancer or multiple sclerosis, cutting-edge systems for scientific research and production, to liquid crystals for smartphones and LCD televisions. In 2014, our company generated sales of € 11.3 billion in 66 countries.

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