MTC Staffing Pte. Ltd.

Outsource IT End User Support L2 & L3 | Harbourfront

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Job Description

Job Description:

Other Info:

  • Salary: $3500, Contract
  • Location: Harbourfront
  • Handle escalations from L1 user support
  • Installation, configuration, testing and troubleshooting
  • Deployment of hardware and software including physical setup
  • Plan and provide End Users systems training
  • Enforce policies, procedures and standards within the team
  • Assist in managing planned/ ad-hoc projects
  • Support based on ITIL standards
  • Manage IT assets, software licenses, maintenance and inventory list in country
  • Manage transfer of ownership of assets
  • Responsible for the upkeep of the servers at customer office and Malaysia
  • File server backup
  • Report generation and mass rollouts using Lansweeper
  • O365 User and Exchange management on-Prem AD and AAD management
  • Diploma/ Degree in Computer Science with expertise in Network and System Infrastructure or similar role for about 3 to 4 years in Service Desk, Field Support, Network and System Administration
  • ITIL Certification / Microsoft Certification / Cisco Certification
  • Strong hands-on experience and knowledge in troubleshooting and deploying Windows 10, desktop, printer, scanner, RF scanner, label printer, and laptop issues
  • Proficient in Office Network, Shared Drive, Wireless and VPN connectivity
  • Demonstrate expertise in End User Service and Support, project management includes infrastructure implementation and application rollout
  • Knowledge of IT procurement, order and delivery process flow and protocols
  • Technical knowledge of Barcode printing and scanning
  • Operation knowledge of Warehouse management or Supply Chain management
  • Prior experience in supporting office and remote office with > 200 end users, Server Room or Data Centre Support, System Integration and Implementation
To apply, kindly submit your CV by clicking “APPLY Now” or email to [email protected]
**Only shortlisted candidate would be notified**

EA Reg. No: R1113411 | Tan Suet Hoon


Job Summary

Entry level Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree
MTC Staffing Pte. Ltd.


MTC STAFFING is a Recruitment and HR consulting firm that serves leading businesses and organizations across various industries. We provide total recruitment and staffing solutions, offering comprehensive scope of human resource services that include:Executive/Specialist SearchPermanent PlacementContract PlacementBulk/Mass Hiring ProjectsWork Pass/Payroll ServicesWe recruit Professionals, Managers, Executives(PMEs), skilled, semi-skilled as well as blue collars workers across a diverse range of industries. At MTC Staffing, everything we do is guided by our values – an unwavering commitment to always do the right things for our clients, our candidates and our people. 

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