Job Description: Booking Office Patient Service Assistant is responsible to ensure all phone calls are answered within stipulated standards creating a customer focused environment through effective communication. Accurately collect patient information for clinical care.
Surgical Appointment Scheduling
Handle Booking Office phone lines promptly and in a polite and professional manner.
Provide caller with answers to appointment-related enquiries and refer calls to appropriate personnel and department as required.
Proficient on the hospital registration and multiple ancillary computer systems.
Schedule appointment accurately with the use of specialised application in accordance with work instructions.
Collaborate with healthcare personnel as required to facilitate the smooth delivery of patient care and services.
Monitor equipment used for procedures, noting when resources are unavailable, and ensuring that resources are not overbooked.
Inform caller of additional information such as after-hour surcharge and deposit required when applicable.
Follow up with clinic to obtain complete appointment details.
Assign beds safely and appropriately for all transfers, emergency and elective admissions to the Hospital based on priority.
Plan and coordinate with other departments in the hospital for bed management for patients.
Provide relevant patient information to the admitting ward to facilitate patient care.
Ensure hospital beds are utilised efficiently and effectively.
Job Requirement: Preferably Diploma or equivalent. Preferably at least 1 year of experience in a call centre or clinic environment. Strong computer literacy and typing skills.
An attractive remuneration package will commensurate with the level of experience and responsibility. Interested applicants please write in or email detailed resume and include your current & expected salaries to:
Human Resource Department Mount Alvernia Hospital 820 Thomson Road, Singapore 574623 (We regret that only shortlisted candidates will be notified.)
Mount Alvernia Hospital is Singapore’s first private and only not-for-profit Catholic acute tertiary care hospital. We provide compassionate, excellent and holistic healthcare to all, regardless of race or religion.
The hospital is a 304-bed general acute care medical institution; with tertiary medical capabilities and two multi-disciplinary medical specialist centres. The hospital is supported by over 1,300 accredited doctors, with about 150 specialist doctors located on the campus. An exempt charity, the hospital’s annual surplus goes into developing and upgrading the hospital, supporting the Assisi Hospice and community outreach activities such as our outreach medical clinic for the poor and underserved, to SERVE ALL WITH LOVE.
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