National University Polyclinics

Patient Service Associate

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Job Description

Job Description:

Patient Service Associate
You will facilitate patients’ journeys through the various service points in polyclinics. You will assist with patients’ registration, manage patients’ general enquiries and screen patients’ general condition and provide administrative support as and when required. You will attend to calls ensuring that customers’ enquiries and appointment requests are managed in a prompt and professional manner. This position is on a 5.5 days work week.
Job Requirements
  • Polytechnic Diploma, GCE A / O / NITEC qualification.
  • Experience in frontline and customer service preferred.
  • Excellent interpersonal and communication skills.
  • Good team player with passion for service excellence.
  • Able to multi-task and work in a fast-paced and dynamic environment.


Job Summary

Entry level Primary/Secondary School/O Level, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma
National University Polyclinics


The National University Polyclinics (NUP) provides primary care treatment for acute illnesses, management of chronic diseases, women and child health services and dental care. As part of the National University Health System (NUHS), we collaborate with the hospitals and specialty centres within NUHS to redefine healthcare. NUP comprises a network of polyclinics – Bukit Batok, Choa Chu Kang, Clementi, Jurong, Pioneer, Queenstown, and soon to come, Bukit Panjang (2020*), Tengah (2025*) and Yew Tee (2026*). Partnering general practitioners, grassroots, the community and social care partners, we work together to ensure the well-being of the community we serve. *Estimated date

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