Regional Customer Service Executive

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Job Description

Job Description:

Regional Customer Service (BDC Asia)

Your scope of responsibility

  • Manage customer orders from inception to delivery and through the entire order-to-cash cycle
  • Ensure timely and accurate processing of quotes and orders in compliance to company’s policy
  • Monitor and manage backlog. Liaise with customers and 3PL for delivery arrangements & requirements
  • Working with Finance team on payment issues and follow up on payment and credit release
  • Maintain database (eg. Sold To/Ship To, etc.) accuracy and data quality in SAP
  • Develop and maintain effective working relationship across functions to meet and / or exceed customers’ requirements
  • To perform other duties as assigned

Your professional profile

  • Meticulous with a positive attitude
  • Must possess strong problem solving, communication and interpersonal skills
  • Outstanding team skills paired with an entrepreneurial attitude
  • Excellent English language and other local languages are advantageous
  • Proficiency in SAP system
  • Minimum 5 years of customer service experience. With knowledge and experience in shipping procedures.


Job Summary

Entry level Additional InformationCareer LevelJunior ExecutiveQualificationDiploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's DegreeYears of Experience5 yearsJob TypeFull-TimeJob SpecializationsSales/Marketing, Sales - Corporate


Company Overview Our Company RATIONAL is the global market and technology leader for thermal preparation of meals. Thanks to the use of high-tech-solutions, for professional kitchens all over the globe, its growth and earnings strength is exceptional and sustainable. The turnover exceeds 770 Million Euro and our world market share has reached above 50%. Over 2.100 employees profit from this development. If you are as enthusiastic about these figures as we are, we look forward to receiving your online application. RATIONAL.  Inspiringly different. For more than 40 years it has been our mission to provide our customers with the best tool for cooking. Starting out in 1973 with only 18 employees, our success has been built on an unwaivering commitment to a shared goal of continually creating value for our customers. We see ourselves as an innovative solutions provider. Above all else, our utmost priority is to satisfy our customers. This vision has transformed RATIONAL into a global market and technology leader. As such, 120 million dishes are prepared daily around the world in RATIONAL units. With over 900,000 RATIONAL units on the market, our cooking systems have become a standard in professional kitchens all over the world. According to our 2018 Kantar TNS study, 98 % of our customers in the relevant German, British and US-American markets confirm that we are on the right track: they would recommend us.

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