
Regional Customer Service Executive
Job Description
Job Description:
Regional Customer Service (BDC Asia)
Your scope of responsibility
- Manage customer orders from inception to delivery and through the entire order-to-cash cycle
- Ensure timely and accurate processing of quotes and orders in compliance to company’s policy
- Monitor and manage backlog. Liaise with customers and 3PL for delivery arrangements & requirements
- Working with Finance team on payment issues and follow up on payment and credit release
- Maintain database (eg. Sold To/Ship To, etc.) accuracy and data quality in SAP
- Develop and maintain effective working relationship across functions to meet and / or exceed customers’ requirements
- To perform other duties as assigned
Your professional profile
- Meticulous with a positive attitude
- Must possess strong problem solving, communication and interpersonal skills
- Outstanding team skills paired with an entrepreneurial attitude
- Excellent English language and other local languages are advantageous
- Proficiency in SAP system
- Minimum 5 years of customer service experience. With knowledge and experience in shipping procedures.
Job Summary

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