Reporting to the Regional Service Manager, the Service Coordinator will provide strong administrative support to the Service department.
Provide prompt responses to customers’ enquiries and service calls for log-in of breakdown calls.
Allocate service jobs to respective Service Technicians, e.g., job opening and closure, arrangement of spare parts and equipment for Field Technicians
Liaise with suppliers for battery job arrangement
Liaise with customers for appropriate entry clearances
Issue picking lists for Service Technicians for their orders of spare parts
Issue spare parts requisition documents for parts orders
Allocate service vans and update meter readings in AS400 system
Update personal information and status of Service Technicians in AS400 system
Update customers’ truck orders and ownership information in AS400 system
Update booklets and service job cards
Process factory cards and invoices for customers
Assist to renew customers’ contracts and ensure proper documentation
Preparation of daily Dashboard and daily job reports
Process cost of sales and warranty job cards for retail and rental customers
Process dispatch advices (POS)
Coordinate safety courses for Service Technicians per customers’ requirements
Diploma in any field with at least 2-3 years of relevant work experience
Proficient in Microsoft Office, particularly in Word and Excel
Experienced in using AS400 would be advantageous
Service-oriented with good communication and interpersonal skills
Meticulous and able to multi-task effectively
If you are looking for an opportunity to develop a career in a challenging and fast-paced environment with a global market-leading company who has a 75-year history of innovation, please send in your resume today.
Crown is one of the world's largest material handling companies with a reputation for award-winning product design, advanced engineering and technology, and superior after-sale service. Crown's business philosophy utilizes vertically integrated processes to design, manufacture and distribute forward-thinking, innovative solutions that improve customers' productivity and operating efficiency.
Crown produces a broad range of forklifts as well as automation and fleet management technologies.
The Company's global headquarters is located in New Bremen, Ohio, USA, with regional headquarters in Australia, China, Germany and Singapore. Crown employs more than 14,000 people worldwide. Crown operates a service and distribution network that exceeds 500 retail locations in over 80 countries.
To learn more about why Crown is a great career choice, visit crown.com.
You can also view our online newsroom at http://www.crown.com/en-sg
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