Capita Pte Ltd - Technology Outsourcing

Service Desk Agent (Junior) – East, 12 Hour Shift

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Job Description

Job Description:

Roles and Responsibilities:
  • Provides 24×7 Service Desk support as defined by first response/Tier 1 support.
  • Provides phone , e-mail. First point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
  • Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements.
  • Shift work is required.
Requirements / Qualifications:
  • Min 1 years previous IT Service Desk and/or Call Centre experience required
  • Managing incidents including business expectations and communication
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007
  • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) that has authorized access to the network.
  • When the restoration is beyond the scope of the Service Desk Agent he/she will escalate the issue/problem to proper tier 2 and 3 support team members
Interested parties, please send your resume to [email protected] ; [email protected]
Only shortlisted applicants will be notified by our consultants.

Capita Pte Ltd | EA license no.: 08C2893
Tay Su Lynn, May | REG No : R1875900

Apply at: https://www.jobstreet.com.sg/en/job/service-desk-agent-junior-east-12-hour-shift-8042016?jobId=jobstreet-sg-job-8042016&searchRequestToken=aacc8527-060d-42e0-9f8b-f2afeaaccc5a&sectionRank=397&fr=SRP%20View%20In%20New%20Tab

Job Summary

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Entry level Higher Secondary/Pre-U/'A' Level, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma
Capita Pte Ltd - Technology Outsourcing

About

Founded in 2007 in Singapore, Capita Pte Ltd is a premium recruitment expert and staffing provider for international companies in Singapore and across Asia.Encompassing local and international placements, contract and temporary staffing, outplacement as well as payroll services across all industry sectors, Capita’s highly personalised service ensures that its clients find the right talent to meet their human resource needs.Capita’s service offering is split into corporate and specialised divisions. While the corporate division comprises the business support and outsourcing practices that focus on permanent, contract and temporary positions, the specialised division has a focus on the engineering, banking and finance as well as technology industries. With more companies requiring candidates for specialist functions as well as talent with generalist capabilities in an increasingly competitive business environment, these divisions ensure that clients work with industry-focused consultants with specific expertise to match their talent management needs.In 2012, Capita expanded its footprint in Asia, opening an office in Kuala Lumpur, Malaysia to better serve regional clients.Capita  has been recognised as one of the preferred HR Vendors of the Year for six consecutive years since 2010. In addition, we have also been honoured with the Enterprise 50 award in 2012 as well as the Recruitment Agency of the Year Silver Award (Asia Recruitment Awards, 2015).More information about Capita Pte Ltd is available at www.capitasingapore.com and www.facebook.com/capitasingapore<<<By submitting your curriculum vitae or personal data to us in connection with your job application, you are deemed to have read and agreed to the terms of our Privacy Policy, and consented to the collection, use and disclosure of your personal data by us and our affiliates, in accordance with our Privacy Policy.Please visit www.capitagrp.com for a copy of our Privacy Policy. If you wish to withdraw your consent, please drop us an email at "[email protected]" to let us know. (NOTE: any resumes or job applications sent to this data protection mailbox will NOT be attended to as it is solely for the purposes of personal data protection related feedback.)

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