Responsibilities

• Handle and manage all calls escalate by helpdesk
• Provide technical support to end users on their daily IT usage problem
• Adhere to the provided Service Level Agreements (SLAs)
• Setup video/teleconferencing system
• Image and cloning of desktop
• Asset inventory management

Requirements

• Nitec/Diploma/Degree in Information Technology or Computer Studies or equivalent
• At least 1 year relevant experience in providing technical support for servers and network devices
• Good Interpersonal Skills and Customer Service Skills
• Good understanding of PC hardware configuration and install Microsoft Windows Operating Systems (Windows 7/10) and Mac OS
• Proficient in MS Office applications (Office 365/2012/2016)
• Good knowledge of security suites (Symantec/McAfee/TrendMicro)
• Ability to handle basic network problem determination
• Able to co-ordinate activities with the relevant parties (Helpdesk, Vendors and customers)
• Willing to learn attitude and adapt to the changing IT environment
• Ability to prioritize workload and schedule appointment with customers
• Must be a team player

We regret that only short-listed candidates will be notified.