Company Confidential

Service Desk Engineer (IT Helpdesk)

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Job Description

Job Description:

Responsibilities

  • Handle and manage all calls escalate by helpdesk
  • Provide technical support to end users on their daily IT usage problem
  • Adhere to the provided Service Level Agreements (SLAs)
  • Setup video/teleconferencing system
  • Image and cloning of desktop
  • Asset inventory management

Requirements

  • Nitec/Diploma/Degree in Information Technology or Computer Studies or equivalent
  • At least 1 year relevant experience in providing technical support for servers and network devices
  • Good Interpersonal Skills and Customer Service Skills
  • Good understanding of PC hardware configuration and install Microsoft Windows Operating Systems (Windows 7/10) and Mac OS
  • Proficient in MS Office applications (Office 365/2012/2016)
  • Good knowledge of security suites (Symantec/McAfee/TrendMicro)
  • Ability to handle basic network problem determination
  • Able to co-ordinate activities with the relevant parties (Helpdesk, Vendors and customers)
  • Willing to learn attitude and adapt to the changing IT environment
  • Ability to prioritize workload and schedule appointment with customers
  • Must be a team player

We regret that only short-listed candidates will be notified.

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Job Summary

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Entry level Additional InformationCareer LevelJunior ExecutiveQualificationHigher Secondary/Pre-U/'A' Level, Professional Certificate/NiTECYears of Experience2 yearsJob TypeFull-TimeJob SpecializationsComputer/Information Technology, IT-Network/Sys/DB Admin
Company Confidential

About

Company OverviewOne of the leading IT solutions and services providers in the region, delivering a rich blend of IT offerings ranging from Technical services, System Integration to Managed Serivces. We have been established in the industry for more than 50 years and today our Clients include the best-known MNCs in diverse industries such as Finance, Trade & Commerce, Logistics, Telecom, Ministries and others.

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