Shift Leader

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Job Description

Job Description:

Shift Leaders are trained to perform all of the duties performed by the Crew Members, with additional responsibility for directing the daily operations of a restaurant in the Restaurant General Manager’s and Assistant Manager’s absence, ensuring compliance with company standards in all areas of operation including product preparation and delivery, customer relations, restaurant maintenance, team management and other duties as required or assigned.
  • Excel in performing all Crew Member tasks including: runner/frontline coordinator, order taker/dining room attendant, grill operator, sandwich maker, fry station, drinks and cashier
  • Maintains fast accurate service, ensures an excellent customer experience, and makes sure all products are consistent with company standards
  • Leads Crew Members and directs all daily operations of the restaurant in the absence of both the General and Assistant Managers including supervising and training employees, opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shift changes, and completing shift summary reports
  • Makes sure the restaurant is up to company standards with regards to cleanliness, neatness, and customer accessibility
  • Uses the company cash register accurately and maintains proper control of company assets. Makes accurate deposits
  • Works as a team player to support other employees in completing their tasks
  • Motivates and coaches Crew Members, and assists in the training of new Crew Members
  • Offers friendly and expeditious customer service
  • Completes all other duties assigned as necessary
  • Occasional supervisory responsibilities in the absence of the General and Assistant Managers
  • Ability to read, analyze, create and interpret general business memos and documents
  • Strong problem solving and decision-making skills and ability to be flexible and adapt in any situation
  • Basic computer skills are required in order to operate POS (cash registers) systems
  • Able to commit rotating shifts including weekends/public holidays


Job Summary

Entry level Diploma, Advanced/Higher/Graduate Diploma


Five Guys has been a Washington, DC area favorite since 1986 when Jerry and Janie Murrell offered sage advice to the four young Murrell brothers:"Start a business or go to college.” The business route won and the Murrell family opened a carry-out burger joint in Arlington Virginia. Under the guidance of Jerry and Janie the Murrell family served only hand-formed burgers cooked to perfection on a grill along with fresh-cut fries cooked in pure peanut oil. During the 1980’s and 1990’s the Murrell family perfected their simple system. Five Guys was The Place to get a fresh, juicy burger with all the toppings you could stuff between fresh-baked buns. A fifth brother was born and, as their family grew, so did their business. Four more restaurants with sit-down seating were added to accommodate the growing clientele. Now, 30 years after Five Guys first opened, there are almost 1,500 locations worldwide and another 1,500 units in development. Five Guys continues to receive generous media attention and has grown a cult-like following around the world.

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