Teckwah Industrial Corporation Ltd

Systems Administrator

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Job Description

Job Description:

Job Responsibilities:
  • End User Computing (EUC).
    • Provide day-to-day EUC support to local/sites – own and serve as Point-Of-Contact (POC) for user using helpdesk ticketing system, email and deskside for support, break fixes and ensure timely assignment and resolution of ticket.
    • Liaise between different stakeholders to ensure smooth operations, support and delivery of IT services.
  • IT Application and System, Telephony and Cloud Services.
    • Maintain and administrate local/site office corporate IT application, and system, telephony solutions, Public cloud services (IAAS/SAAS) and others.
    • Perform daily and regular preventive maintenance, monitor and report on office corporate IT application, and system, telephony solutions, Public cloud services (IAAS/SAAS) health to ensure smooth service delivery and BAU and provide oversight on EUC support.
    • Support, troubleshoot and resolve level 1-2 technical level issues with workaround and escalate to vendor or OEM/Principal IT vendor for support and resolution for corporate IT application and system, telephony and related technology.
    • IAM – User & System account and access management.
    • Perform Backup and Recovery and assist in ITDR/BCP.
    • Conduct onboarding, workshop and awareness training for EUC for corporate IT service catalog.
  • IT General Administration
    • Manage local/site IT hardware equipment and software assets.
    • Manage IT procurement and services for hardware equipment, software, services and subscriptions for EUC and Corporate systems.
    • Create, maintain, update and improve OSS and EUC process, procedure and work instruction, user-guide, and technical documentation.
    • Provide support for internal and external audit, compliance, governance, QMS, ITSM, and related work.
Job Requirements:
  • Diploma or Degree in IT or equivalent.
  • 2 or more years of relevant working experience. 
  • Hands on administration experience in supporting and maintaining IT corporate IT application system and solutions. 
  • Experience in managing and support Linux OS would be a desirable.
  • Experience in SAP basis support and administration would be desirable.
  • Good knowledge of common EUC Software application such as MS Office Suite, Outlook, o365 Application such as Email, SharePoint, OneDrive, SkypeForBusiness, Team and Endpoint Protection (EPP)/Endpoint Detection & Response (EDR) and Middleware technologies.
  • Knowledge on Microsoft Active Directory Domain, and File & Print services and various Microsoft centric services and workings.
  • Knowledge in Server hardware and IT Infrastructure and network equipment (Setup/Install/Configure/Troubleshooting/Maintenance).
  • Knowledge of Microsoft Operation Systems (Windows 10, Server 2012/2016/2019) and legacy OSes (Windows 7/XP, Server 2003/2008).
  • Knowledge on DMBS like MSSQL, preferably with basic database administration hands-on.
  • Knowledge of Backup and Recovery. Hands on knowledge on enterprise backup solutions like Veeam, Veritas Solutions Suites.
  • Knowledge on virtualization such as VMware, MS-Hyper-V and related technology.
  • Knowledge and hands-on with broad understanding of IT infrastructure technology (server, network, telephony, others).
  • Knowledge of common networking protocols and services like SMB, DHCP, DNS, SFTP/FTP, File & Print, VPN.
  • Good analytical problem solving skills with an innovative approach in providing solutions.
  • Good communication skills, both written and verbal.
  • Competent at documenting standard/ applications operating procedures, process and work instruction.
  • Flexibility to extended hours or modified schedule to support planned activities or emergency situations and be on rotation standby on-call support.
  • Ability to balance day-to-day operations with administrative tasks.

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Job Summary

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Entry level Diploma, Advanced/Higher/Graduate Diploma
Teckwah Industrial Corporation Ltd

About

Teckwah, a dynamic Group of leading Companies has exciting career opportunities for committed and high-calibre individuals. Teckwah Industrial Corporation Ltd Teckwah Value Chain Pte Ltd Teckwah Logistics Pte Ltd

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