Operation System Support (OSS) and End User Computing (EUC).
Provide day-to-day OSS and EUC support to local/sites – own and serve as Point-Of-Contact (POC) for user using helpdesk ticketing system, email and desk side for support, break fixes and ensure timely assignment and resolution of ticket.
Serve as Point-Of-Contact (POC) to provide support and assistance to Helpdesk and other IT team function for troubleshooting and break fixes.
Liaise between different stakeholders to ensure smooth operations, support and delivery of IT services for Production IT system support and IT Infrastructure, Telecom, System and Network.
IT Infrastructure, Telecoms, System and Network
Maintain and administrate local/site office IT Infrastructure, Telecoms, System and Network equipment.
Perform daily and regular preventive maintenance, monitor and report on IT Infrastructure Telecoms, System and Network health to ensure smooth service delivery and BAU and provide oversight on Production IT systems and EUC.
Support, troubleshoot and resolve level 1-2 technical level issues with workaround, escalate to vendor or OEM/Principal IT vendor for support and resolution as and when for Production systems, IT infrastructure systems, EUC (e.g. PC hardware), Enterprise (Corporate) Applications, Telephony and related technology.
Conduct onboarding, workshop and awareness training for EUC for corporate IT service catalog.
Administer and monitor Corporate Backup and Recovery System.
IT General Administration
Manage and maintain IT procurement and services for hardware equipment, software, services and subscriptions for EUC and Corporate systems.
Create, maintain, update and improve OSS and EUC process, procedure and work instruction, user-guide, and technical documentation.
Provide support for internal and external audit, compliance, governance, QMS, ITSM, and related work.
Diploma or Degree in IT or equivalent.
2 or more years of relevant working experience.
Hands on administration experience in supporting and maintaining IT infrastructure, telecoms and systems.
Experience in managing and support Linux OS would be a desirable.
Certification in various IT Infrastructure, Microsoft Technology or Networking technology would be beneficial.
Good knowledge of common EUC Software application such as MS Office Suite, Outlook, o365 Application such as Email, SharePoint, OneDrive, SkypeForBusiness, Team and Endpoint Protection (EPP)/Endpoint Detection & Response (EDR) and Middleware technologies.
Knowledge in Server hardware and IT Infrastructure and network equipment (Setup/Install/Configure/Troubleshooting/Maintenance)
Knowledge of Microsoft Active Directory Domain, and File & Print services and various Microsoft centric services and protocols.
Knowledge of Microsoft Operation Systems (Windows 10, Server 2012/2016/2019) and legacy OSes (Windows 7/XP, Server 2003/2008).
Knowledge and hands-on with broad understanding of IT infrastructure technology (server, network, telephony, others).
Knowledge of common networking protocols and services like SMB, DHCP, DNS, SFTP/FTP, File & Print, VPN.
Good analytical problem solving skills with an innovative approach in providing solutions.
Good communication skills, both written and verbal.
Competent at documenting standard/ applications operating procedures, process and work instruction.
Flexibility to extended hours or modified schedule to support planned activities or emergency situations and be on rotation standby on-call support.
Ability to balance day-to-day operations with administrative tasks.
Teckwah, a dynamic Group of leading Companies has exciting career opportunities for committed and high-calibre individuals.
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